DGAP-News: SoundBite Communications to Discuss Cloud-Based Communications as a Primary Method to Lower Costs in Contact Center Operations at CCR-interactive

(firmenpresse) - SoundBite Communications, Inc.

03.10.2011 16:04
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Global Business Development Director to Present at Largest One-Day Conference
in the UK Credit Industry

BEDFORD, Mass., 2011-10-03 16:04 CEST (GLOBE NEWSWIRE) --
Organizations worldwide continue to seek out new approaches to evolve their
collections strategies to meet today's economic challenges. On October 4, 2011,
more than 400 collections professionals will converge at CCR-interactive in
London, England to network and gain insights that will help their businesses
thrive as the UK and international economy emerge from recession.

Frank Sherlock, Global Business Development Director at SoundBite
Communications, Inc. (Nasdaq:SDBT), a leading global provider of cloud-based
proactive customer communications, will share proven strategies which have
reduced roll rates and increased wallet share for organizations in the
financial services, telecommunications, retail, utilities and accounts
receivables industries. SoundBite has over a decade of collections experience
helping organizations worldwide reduce delinquencies while increasing customer
retention and satisfaction.

Frank also will discuss the global trend towards adopting cloud-based
communications as a primary method to lower costs in contact center operations
while providing the greatest flexibility and capacity. SoundBite has built out
a Hosted Contact Center offering to address the outbound contact needs of
consumer-facing organizations. This includes a hosted dialer, interactive text
messaging, automated voice messaging, and email. The multi-channel offering is
supported by a full suite of pacing, CTI, and agent utilization tools. As a
result, organizations can leverage all of these communications channels from a
cloud-based, unified platform to increase contact rates and maintain regulatory


compliance. He will present in the Collections Stream at 11:30am on October 4,
2011.

About SoundBite Communications

SoundBite Communications is a leading provider of cloud-based, multi-channel
proactive customer communications solutions designed to transform the way
organizations communicate throughout the customer lifecycle to build trusted,
lifelong and profitable relationships. Clients can leverage SoundBite's
proactive customer communications offering and expertise in designing,
executing and optimizing communications strategies to engage in relevant
customer interactions that deliver long-term business value. Visit
SoundBite.com for more information.

The SoundBite Communications, Inc. logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=4393

SoundBite is a registered service mark of SoundBite Communications, Inc.

(SDBT-G)


Rachael Royds
SoundBite Communications
+1 781 897 2584
rroyds@SoundBite.com

Julie Goldman or Michael McDonough
Schwartz Communications
+1 781 684 0770
SoundBite@schwartzcomm.com
News Source: NASDAQ OMX



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Language: English
Company: SoundBite Communications, Inc.


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Bereitgestellt von Benutzer: EquityStory
Datum: 03.10.2011 - 16:04 Uhr
Sprache: Deutsch
News-ID 491925
Anzahl Zeichen: 4372

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Kategorie:

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