DGAP-News: SoundBite Communications Enhances Its Hosted Predictive Dialer Offering
ID: 439047
11.07.2011 16:01
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New Features Provide Organizations With a Comprehensive Alternative to
On-Premise Dialers
BEDFORD, Mass., 2011-07-11 16:01 CEST (GLOBE NEWSWIRE) --
SoundBite Communications, Inc. (Nasdaq:SDBT), a leading global provider of
cloud-based proactive customer communications solutions, today announced
enhancements to its hosted predictive dialer including session recording,
session transfer and enhanced Agent Voice Portal. Available on the SoundBite
Engage platform, these features increase agent productivity and ensure a
high-quality customer experience.
SoundBite's hosted dialer allows organizations to replace on-premise
investments entirely, cost-effectively address capacity issues and support
disaster recovery needs. The hosted offering is leveraged by large and
mid-size organizations that are looking to evolve from an on-premise solution
to a cloud-based model, as well as small business units within larger
organizations with little to no access to their existing dialer technology.
In recent years hosted, cloud-based services have emerged as the leading
alternative to premise-based systems due in large part to their flexibility,
accelerated deployment time and cost-effective model. In fact, a recent Frost&Sullivan study reveals that there is a clear cost-advantage -- as much as 50% --
in selecting a cloud-based solution over a traditional, premise-based system.
'SoundBite continues to invest in the evolution of its hosted dialer. We have
built out a comprehensive offering that allows organizations to replace their
on-premise investment entirely,' said Tim Segall, chief technology officer at
SoundBite. 'We're seeing a number of large organizations who have traditionally
invested in on-premise technology start to move to the cloud. In fact, two of
the largest U.S. wireless carriers will begin running campaigns using our
hosted dialer in the upcoming weeks.'
Key Features of SoundBite's Hosted Dialer
SoundBite's hosted dialer has quickly evolved into a comprehensive solution for
any organization looking for a highly secure and flexible alternative to an
on-premise predictive dialer. Key features include:
-- Multi-channel strategies
-- Predictive dialing
-- Multiple pacing algorithms
-- Local caller ID
-- Call blending
-- Web-based agent application
-- Custom disposition codes
-- Session transfer capabilities
-- Campaign management tools
-- Call recording
-- Real-time suppression
-- Dynamic filtering
-- Full API access
-- International support
SoundBite uniquely offers a robust, multi-channel offering to complement its
dialer which includes automated voice messaging, text messaging and email. As a
result, organizations can leverage all of these communications channels from a
unified platform to increase contact rates and maintain regulatory compliance.
An example of the power of a multi-channel strategy comes from the United
Kingdom where, according to Ofcom regulations, silent and abandoned calls must
not exceed three percent of live party calls. If SoundBite detects a silent or
abandoned call it can automatically transition from a dialer pass to an
automated voice message.
'We've been using SoundBite's hosted dialer to meet the varying capacity needs
of our European clients. Many of our clients rely on the cloud-based solution
to handle their dialer needs including replacement of existing on-premise
systems, capacity overflow and disaster recovery needs,' said Rob Perry, chief
executive officer of Telsolutions LTD. 'The latest enhancements to SoundBite's
hosted dialer will enable us to successfully enter the debt collection market
with a highly-competitive and Ofcom-compliant solution.'
Learn More about SoundBite's Hosted Dialer
Visit SoundBite in Booth #344 at the 72nd Annual ACA International Convention&Expo to see a demonstration of its hosted dialer. Or click here to visit our
website and learn more about SoundBite's hosted dialer.
About SoundBite Communications
SoundBite Communications is a leading global provider of cloud-based,
multi-channel proactive customer communications solutions designed to transform
the way organizations communicate throughout the customer lifecycle to build
trusted, lifelong and profitable relationships. Clients can leverage
SoundBite's proactive customer communications offering and expertise in
designing, executing and optimizing communications strategies to engage in
relevant customer interactions that deliver long-term business value. Visit
SoundBite.com for more information.
SoundBite is a registered service mark of SoundBite Communications, Inc.
The SoundBite Communications, Inc. logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=4393
(SDBT-G)
Media Contacts:
Marie Ruzzo
SoundBite Communications
+1 781 897 2632
mruzzo@SoundBite.com
Julie Goldman or Michael McDonough
Schwartz Communications
+1 781 684 0770
SoundBite@schwartz-pr.com
News Source: NASDAQ OMX
11.07.2011 Dissemination of a Corporate News, transmitted by DGAP -
a company of EquityStory AG.
The issuer is solely responsible for the content of this announcement.
DGAP's Distribution Services include Regulatory Announcements,
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Media archive at www.dgap-medientreff.de and www.dgap.de
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Language: English
Company: SoundBite Communications, Inc.
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Datum: 11.07.2011 - 16:01 Uhr
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News-ID 439047
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