DGAP-News: VMware and Mitel Bring Desktop Virtualization to the Contact Center
ID: 573119
13.02.2012 14:00
---------------------------------------------------------------------------
Integrations Enable Contact Center Managers to Better Serve Customers With
Centralized Administration, Better Security and the Ability to Reduce Costs
LAS VEGAS, 2012-02-13 14:00 CET (GLOBE NEWSWIRE) --
Today at the VMware(r) Partner Exchange 2012, VMware, Inc. (NYSE:VMW) and Mitel
(Nasdaq:MITL) unveiled the integration of Mitel's Contact Center Solution for
VMware View(tm), which can enable contact center managers to deploy and manage
agents anywhere in the world, while empowering the center to lower costs. This
solution provides contact center agents with cloud-based access to contact
center functionality as well as a unified desktop and communications device
(soft phone or desk phone) wherever they may be.
In addition, Mitel announced the availability of Mitel's virtualized Unified
Communicator(r) (UC) Advanced client software for VMware View. Additional
information on both solutions can be found at this link:
http://www.mitel.com/solutions/virtualization/virtual-desktop-solutions/VirtualD
esktop
'We chose Mitel specifically because they were the only vendor we evaluated
that could integrate with our VMware View(tm)-based virtual environment,' said
Russ Johnson, president of Fuse Networks. 'The flexibility of Mitel's open UC
architecture combined with VMware's leading virtualization solutions gave us a
consolidated communications infrastructure that we could manage like any other
virtual application.'
Desktop virtualization using VMware View decouples desktop components from
physical devices and delivers them as a managed service from a centralized
location, such as the data center or from the cloud. By centrally managing the
desktops, applications and user data in the data center, organizations can
benefit from improved manageability and control. When used in conjunction with
Mitel's Contact Center Solution, contact center and communications applications
can be deployed as a single unified solution in a virtual desktop environment,
enabling IT departments to reduce costs, while also extending their desktop and
mobile environment to anywhere an end-user has an Internet connection.
For the contact center manager, this can allow for greater flexibility when
bringing on additional agents during times of peak capacity, while maintaining
centralized control over each agent. IT managers can reap similar cost and
control benefits, while delivering their end-users a rich, consistent and
high-performance desktop experience to any qualified device - including tablets
and smartphones - whether in the office or on the go.
'These latest integrations of Mitel solutions with VMware View(tm) further advance
our vision to deliver highly secure, centrally managed virtual desktops with
advanced multimedia capability,' said Vittorio Viarengo, vice president,
End-User Computing, VMware. 'Mitel has once again demonstrated the flexibility
of its open, single software stream Freedom architecture.'
'Our contact center customers have consistently pushed for more flexibility in
terms of managing their agents, as well as continued integration with
virtualization technologies of all kinds,' said Stephen Beamish, Mitel's vice
president, corporate marketing and business development. 'They will now have
the ability to deliver their agents' contact center, desktop and softphone
capabilities as a unified, virtualized application - it doesn't get more
flexible than that.'
Interested parties can view a demo of this joint solution at VMware's booth and
Mitel's booth No. 602 at VMware's Partner Exchange 2012, currently taking place
in at the Venetian Hotel and Resort in Las Vegas through Thursday, Feb. 16,
2012.
Additional information on Mitel Contact Center Solutions can be found at:
http://www.mitel.com/products/contact-center/enterprise-edition
Additional Resources
-- Download Mitel's report on virtualization and UC featuring Gartner research
at: www.mitel.com/gartner-virtualization-newsletter
-- Twitter: @VMwarePEX (hashtag #VMwarePEX), @VMware_Partners, @Mitel
-- VMworld and Mitel Blogs: http://blogs.vmware.com/partner;
www.mitel.com/mitelfreedom
About Mitel
Mitel (Nasdaq:MITL) is a global provider of business communications and
collaboration software and services. Mitel's Freedom architecture provides the
flexibility and simplicity organizations need to support today's dynamic work
environment. Through a single cloud-ready software stream, Mitel delivers a
powerful suite of advanced communications and collaboration capabilities that
provides freedom from walled garden architectures and enables organizations to
implement best-of-breed solutions on any network; extends the 'in-office'
experience anywhere, on any device; and offers choice of commercial options to
fit business needs. For more information visit: http://www.mitel.com
Mitel and the Mitel logo are registered trademarks of Mitel Networks
Corporation.
All other trademarks are the property of their respective owners.
The Mitel Networks Corporation logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=8599
MITL-C
About VMware
VMware is the leader in virtualization and cloud infrastructure solutions that
enable businesses to thrive in the Cloud Era. Customers rely on VMware to help
them transform the way they build, deliver and consume Information Technology
resources in a manner that is evolutionary and based on their specific needs.
With 2011 revenues of $3.77 billion, VMware has more than 300,000 customers and
25,000 partners. The company is headquartered in Silicon Valley with offices
throughout the world and can be found online at www.vmware.com.
VMware and VMware View are registered trademarks and/or trademarks of VMware,
Inc. in the United States and/or other jurisdictions. The use of the word
'partner' or 'partnership' does not imply a legal partnership relationship
between VMware and any other company.
All other marks and names mentioned herein may be trademarks of their
respective companies.
CONTACT: Jay Nichols (media)
415-992-3210
jnichols@sterlingpr.com
Cynthia Hiponia (investor relations)
613-592-2122 x1992
investorrelations@mitel.com
Ken Lotich
VMware PR
650-427-1911
klotich@vmware.com
News Source: NASDAQ OMX
13.02.2012 Dissemination of a Corporate News, transmitted by DGAP -
a company of EquityStory AG.
The issuer is solely responsible for the content of this announcement.
DGAP's Distribution Services include Regulatory Announcements,
Financial/Corporate News and Press Releases.
Media archive at www.dgap-medientreff.de and www.dgap.de
---------------------------------------------------------------------------
Language: English
Company: Mitel Networks Corporation
Canada
Phone:
Fax:
E-mail:
Internet:
ISIN: CA60671Q1046
WKN:
End of Announcement DGAP News-Service
---------------------------------------------------------------------------
Themen in dieser Pressemitteilung:
Unternehmensinformation / Kurzprofil:
Datum: 13.02.2012 - 14:00 Uhr
Sprache: Deutsch
News-ID 573119
Anzahl Zeichen: 8230
Kontakt-Informationen:
Kategorie:
Wirtschaft (allg.)
Diese Pressemitteilung wurde bisher 263 mal aufgerufen.
Die Pressemitteilung mit dem Titel:
"DGAP-News: VMware and Mitel Bring Desktop Virtualization to the Contact Center"
steht unter der journalistisch-redaktionellen Verantwortung von
Mitel Networks Corporation (Nachricht senden)
Beachten Sie bitte die weiteren Informationen zum Haftungsauschluß (gemäß TMG - TeleMedianGesetz) und dem Datenschutz (gemäß der DSGVO).
