Get Satisfaction Announces Annual "Love Your Customers" Awards for Excellence in Social Customer Engagement
Pampers, Box, AMC, Carmex and Flipboard Recognized for Building Stupendous Customer Relationships
(firmenpresse) - SAN FRANCISCO, CA -- (Marketwire) -- 02/14/12 -- Get Satisfaction, the customer engagement platform that's re-humanizing relationships between companies and their customers, today announced the winners of its first annual "Love Your Customers" Awards. Celebrating daring feats of customer empowerment and support, the awards recognize companies and individuals for ongoing excellence in social support, marketing and general community awesomeness.
"It's just good business practice to be where your customers are, to know them and be ready to connect with them on their terms," says Get Satisfaction CEO Wendy Lea. "The winning brands use Get Satisfaction for everything from social support to marketing and commerce, but what they all have in common is a deep understanding of how customer engagement is the key to truly being a social business."
Get Satisfaction combed through 65,000 brand communities, seeking out the most shining examples of caring community managers and delighted customers. The following companies made the final cut. For non-abridged descriptions and all the juicy details, visit
Winner: StumbleUpon
for orchestrating a marriage proposal for two lovestruck Stumblers
Winner: Pampers
for creating an open, caring space where moms can truly feel free to share both trials and triumphs
Winner: Paul Woelbing, Carmex
for maintaining a family business tradition: having the CEO respond to each customer personally
Winner: IZEA
for most comprehensive knowledge base, and resulting super speedy resolution times
Winner: Flipboard
for best in-app support
Winner: MapMyFitness
for keeping their customers on the fitness bandwagon
Winner: OMGPOP
for cultivating the best and most active brand champions
Winner: Yola
for multi-language support and for not relying on robotic auto-translation
Winner: Roland Tanglao, Mozilla Messaging
for tirelessly offering advice, lending a hand to other community managers and developing custom features using the Get Satisfaction API
Winner: AMC Theatres
for responding in a timely manner to negative feedback to create a positive outcome
Winner: Box
for encouraging all their employees to contribute to making happy customers
Winner: Kiddicare
for best use of customer feedback to build a better shopping experience
And finally, without further ado, the one for all the marbles:
Winner: Mint
for resolving problems quickly, genuinely engaging with customers and developing multiple product changes based on customer feedback
Go tell them how much you love them; it's Valentine's Day!
Get Satisfaction is the leading customer engagement platform that helps 65,000 companies build better relationships with their customers and prospects, and better relationships mean better business. Our cloud-delivered service is used by industry leaders such as Box, Panasonic, Microsoft, AMC Theatres, and Mint for social support, marketing, product feedback and commerce solutions. Engage with your customers anywhere they are including Facebook, mobile and your own company website. For a free trial, visit .
Jen Holmes or Kei Hoshino Quigley
LaunchSquad
415-625-8555
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Datum: 14.02.2012 - 17:00 Uhr
Sprache: Deutsch
News-ID 114536
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