Leading Analyst Report Scores Longview Solutions #1 for Overall Customer Satisfaction, Value for Money, Support Responsiveness and After-Sales Care Based on User Survey
(firmenpresse) - TORONTO, ONTARIO -- (Marketwire) -- 06/04/12 -- Longview Solutions, a leading provider of corporate performance management (CPM) and tax reporting software, announced today that it has received the #1 score(i) for overall customer satisfaction and vendor experience (overall value for money, on-going support and after-sales care, responsiveness of telephone support) among CPM vendors in a recent report published by Gartner entitled "User Survey Analysis: Customers Rate Their Corporate Performance Management Vendors(1)".
A complimentary copy of the report can be downloaded at .
Based on end user responses collected as part of the annual Gartner Magic Quadrant for CPM Suites, the report evaluated vendors across key areas of customer satisfaction: including Vendor Experience, Product Experience, Implementation Experience and Total Cost of Ownership.
Megavendors still not the best option
The vendors that participated in the Survey can be categorized into four key groups: mega-vendors; pure-play vendors; Software-as-a-Service (SaaS); and mid-sized customer vendors. The report recommends, when referencing the Magic Quadrant for CPM Suites, "don't automatically assume that buying a CPM solution from a megavendor is the best or only choice. Also evaluate pure-play suppliers, and pick the vendor that best suits the organization's needs for functionality, business benefits and total cost of ownership (TCO)".
"Longview believes that customer experience and satisfaction are critical success factors in every implementation. It is inherent in everything we do; from our first client conversation through to implementation and on-going support. We say what we do and do what we say," said John Power, CEO of Longview Solutions. "To see this translate into such high ratings from our customers across all the categories evaluated in the report is remarkable. We believe it reaffirms our commitment to the customer experience and is one of the main reasons we continue to gain market share from other vendors who do not perform as well."
(1) Gartner, Inc. "User Survey Analysis: Customers Rate Their Corporate Performance Management Vendors" by Christopher Iervolino and Neil Chandler, May 23, 2012.
About Longview Solutions
Longview Solutions provides and that leading companies such as Trustmark, Time Warner, Home Depot, Eaton, Welch's, and Integrys use to drive performance with speed, visibility and financial integrity. Since 1994, many of the world's most respected companies have been using Longview to create a single repository of financial truth from which all, or any one of the following key financial processes can be performed: , Modeling, , , , . Longview is an Exact company headquartered in Toronto, Canada with additional offices in Philadelphia, Chicago (USA) and London (UK).
(i) Rating is average of respondents' overall aggregate score by vendor. The Overall Customer Satisfaction and Vendor Experience ratings represent customer feedback, not Gartner's opinion. The chart may feature vendors that in Gartner's opinion don't deliver the benefits described (N=233).
A complimentary copy of the report can be downloaded at .
Contacts:
Longview Solutions
Jennifer Bentley
Director of Marketing
905-513-5210
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Datum: 04.06.2012 - 13:00 Uhr
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