Innotas Hosts Free Educational Webcast: Simplifying IT Complexities and Integrating Support With IT Management Platforms
(firmenpresse) - SAN FRANCISCO, CA -- (Marketwire) -- 07/19/12 -- Join Innotas and Zendesk for a webinar on "Simplifying IT Complexities" with tips on how to better manage work requests and simplify the internal IT support desk -- with the creation of a single, easy path of communication to bring relevant information into an IT management system. Innotas () is a leading provider of Cloud-based solutions for IT Management.
IT teams often face an overwhelming volume and type of requests -- work orders, support help, enhancements, maintenance and more. IT complexities can be made easy by integrating support desk and IT management. The webinar will provide insights on how to manage every help desk request through delivery with:
Single entry point and easy path of communication for all IT requests
Promotion of tickets from Zendesk into projects for Innotas for better allocation of resources
Transfer of tasks from Innotas project plans to Zendesk to be worked on as tickets
: July 25, 10 am PT/1:00 pm ET
Erin Boyle, Product Manager at Zendesk
George Shaheen, Solutions Consultant at Innotas
Innotas, a leading provider of Cloud-based solutions for IT Management, delivers a seamless way to manage Resources, Applications and Projects across all IT. Innotas' solutions include Project Portfolio Management (PPM), Application Portfolio Management (APM), and Innotas Integration Platform. Headquartered in San Francisco, Innotas has hundreds of customers nationwide, including Bank of the West, Tiffany & Co., Crocs, Crayola, City of Memphis, RelayHealth, and World Vision. For more information, visit or contact 866-692-7362.
About Zendesk
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 20,000 Zendesk customers, including Adobe, Sony, OpenTable and Groupon, trust Zendesk with their most valuable asset, their customers, partners and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at .
For more media information, contact:
Lisa Hendrickson
LCH Communications for Innotas
516-767-8390
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Datum: 19.07.2012 - 19:19 Uhr
Sprache: Deutsch
News-ID 167108
Anzahl Zeichen: 0
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SAN FRANCISCO, CA
Kategorie:
Hardware
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