DGAP-News: CUSTOMER SUCCESS: Robert Wiseman Dairies Serves Up Top Customer Service with BMC FootPrints
(firmenpresse) - BMC Software, Inc.
29.10.2012 12:45
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BMC IT Service Management Solution Streamlines Customer Experience
LONDON, 2012-10-29 12:45 CET (GLOBE NEWSWIRE) --
Robert Wiseman Dairies, the leading liquid milk company in the UK, is committed
to excellence in providing the best service for its customers. However, the
company needed an IT service management (ITSM) solution capable of aligning its
IT processes with industry best practice guidelines to improve the
predictability, management and performance of its service desk - all of which
impact customer satisfaction.
The company implemented the BMC FootPrints solution from BMC Software
(Nasdaq:BMC) to achieve this goal in the shortest possible time frame.
The company selected BMC because of its alignment to IT Infrastructure Library(r)
(ITIL), and its customization options that enabled the company to quickly adapt
workflows and processes during a period of massive change.
'We couldn't have become ITIL-verified without BMC FootPrints,' said Alex
Barelle, IT service delivery manager at Robert Wiseman Dairies. 'And, we
wouldn't have implemented in anywhere near the short timescales with any other
product. BMC FootPrints has delivered everything that we expected and more.'
Barelle added, 'The functionality and intuitive interface of BMC FootPrints is
superb. The customizable templates, self-service and project tracking
capabilities were exactly what we needed. We were so impressed with BMC that
there was no need to even consider any other service desk solution.'
The Challenge
Robert Wiseman Dairies needed a service desk solution that was compliant with
ITIL best practices to speed problem resolution and ensure its ability to adapt
to rapidly changing workflows and processes on a continuous basis.
The Solution
The company implemented BMC to adopt ITIL processes and provide a richer
feature set so it could prioritize more serious incidents and deliver fast
resolution of end-user issues.
Benefits
The company experienced a number of benefits with BMC FootPrints, including:
-- Fast and smooth implementation of ITIL guidelines and best practices
-- Customizable options and templates to enable handling of rapidly changing
processes
-- Better prioritization of projects and work orders to meet business needs
-- Improved problem management with faster time to resolution
For more information on Robert Wiseman the BMC FootPrints implementation,
please:
-- Read the full Robert Wiseman case study
-- Read BMC's latest ITIL whitepaper, 'ITIL for All'
-- Access the BMC FootPrints Customer Community
-- Follow (at)BMC_FootPrints on Twitter
-- Become a fan of BMC on Facebook
Tweet This: (at)FreshMilkDaily improves customer service with (at)BMC_FootPrints and
integrated #ITIL best practices http://bit.ly/RCSWWx
Business Runs on IT. IT Runs on BMC Software.
Business runs better when IT runs at its best. That's why more than 50,000 IT
organizations from the Global 100 to small and mid-market businesses in over
120 countries rely on BMC Software (Nasdaq:BMC) to manage their business
services and applications across distributed, mainframe, virtual and cloud
environments. With the leading Business Service Management platform, Cloud
Management, and the industry(1)s broadest choice of IT management solutions, BMC
helps customers cut costs, reduce risk and achieve business objectives. For the
four fiscal quarters ended June 30, 2012, BMC revenue was approximately $2.2
billion.
The BMC Software, Inc. logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=15095
BMC, BMC Software, and the BMC Software logo are the exclusive properties of
BMC Software, Inc., are registered with the U.S. Patent and Trademark Office,
and may be registered or pending registration in other countries. All other BMC
trademarks, service marks, and logos may be registered or pending registration
in the U.S. or in other countries. All other trademarks or registered
trademarks are the property of their respective owners. (c) Copyright 2012 BMC
Software, Inc.
ITIL(r) is a Registered Trade Mark of the Office of Government Commerce in the
United Kingdom and other countries. IT Infrastructure Library(r) is a registered
trademark of the Office of Government Commerce and is used here by BMC
Software, Inc., under license from and with the permission of OGC.
CONTACT: Editorial contacts:
Scott Pace
BMC Software
+1 813 514 3815
scott_pace(at)bmc.com
Lisette Paras
Ogilvy PR Worldwide
+1 415 677 2771
lisette.paras(at)ogilvy.com
News Source: NASDAQ OMX
29.10.2012 Dissemination of a Corporate News, transmitted by DGAP -
a company of EquityStory AG.
The issuer is solely responsible for the content of this announcement.
DGAP's Distribution Services include Regulatory Announcements,
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Media archive at www.dgap-medientreff.de and www.dgap.de
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Datum: 29.10.2012 - 12:45 Uhr
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News-ID 197104
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