DGAP-News: MULTIMEDIA RELEASE -- Industry Breakthrough -- BMC Software Launches MyIT
(firmenpresse) - BMC Software, Inc.
30.10.2012 12:45
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Revolutionary New Enterprise Software Gives Employees Personalized, Localized
Control Over the IT Services They Need
HOUSTON, 2012-10-30 12:45 CET (GLOBE NEWSWIRE) --
BMC Software (Nasdaq:BMC) today launched BMC MyIT, a revolutionary new
enterprise software solution that empowers employees to take personal control
over the delivery of the IT services and information they need -- anytime,
anywhere, from any device. See the demo.
A social media version of this release that includes photos, video clips, and
additional quotes and background material, is available at
http://www.globenewswire.com/mpr/bmc/10010093.html?d=10010093
Speaking about the new solution, Abraham Galan, CIO at energy giant PEMEX,
said: 'PEMEX will be among the first companies in the world to deliver BMC
Software's MyIT solution - in our case, that means more than 75,000 IT users.
Employees are demanding a much better service experience than many IT
organizations have been able to provide. PEMEX has been a leader in this area,
and we believe that BMC's MyIT will reduce our cost of service delivery and
enable us to compete more effectively, both for markets and for talent. BMC
MyIT is an extraordinary piece of software that represents exactly what IT
organizations need today.'
Watch other customers talk about why they're excited about MyIT
Frustration with company IT departments is a widely shared communal experience.
Forrester Research reports that just 35 percent of business decision-makers say
IT provides 'high quality, timely end user support.' What's more, employees are
increasingly circumventing their IT organizations in search of faster IT
support and problem resolution.
'The IT people and non-IT people sometimes talk two different languages, and
it's hard to cross that barrier. In fact, a lot of times there's this unfounded
fear of IT because the users typically don't get the information they need, or
don't understand it when it is given to them,' said Robert Stinnett, senior
analyst at Carfax. 'MyIT solves this universal problem.'
The gap in expectations between enterprise IT organizations and employees also
is evident in social media channels. A recent online search using Radian 6
showed more than 3.8 million posts emanating from individuals seeking help or
expressing frustration regarding corporate IT issues they were experiencing --
in just one week.
'Today, in a powerful irony, an employee's personal IT experience is much
better than their IT experience at work, yet they're forced to relinquish the
productive value of their personal IT when they go to work,' said Kia Behnia,
BMC's chief technology officer. 'The 'demand signal' for change from millions
of company employees around the world is unmistakable. Employees want IT
organizations that provide a modern 'store front' for IT services and
information delivery and a 'genius bar' ability to manage and control the IT
services and information they need to do their jobs. IT organizations must
respond to this change, and MyIT is the bridge that connects their
industrialized infrastructure with the needs and expectations of their fellow
employees.'
Joe Pucciarelli, vice president and IT executive advisor at IDC, said: 'The
best consumer IT companies have taught people to expect a lot from their IT
experience. In their personal lives, people experience IT in intensely
personal, highly mobile, very productive ways. But as they cross the bridge
from personal IT to enterprise IT, much of that is lost as companies strive to
balance access with risk -- often without adequate resources. What employees
receive instead is often compromised in comparison to what they have in their
personal lives.'
'The result is what IDC calls IT Friction - the rising cost in both hard dollar
costs and lost productivity as individuals struggle to use a combination of
corporate, third-party and personal IT platforms across offices, homes, planes,
trains and hotels,' Pucciarelli continued. 'IDC believes IT Friction adds 10-20
percent to an employee's workload - that's a material fraction of a typical
work week that's lost to IT Friction. It's easy to see why employees want a
much more integrated, responsive and flexible computing experience. New
technologies such as BMC Software's MyIT will be very popular with both IT
departments and the employees they support.'
The BMC MyIT solution delivers significant operational benefits and resolves
many expensive, interlocking problems:
-- Reduced IT Service Costs.
The combination of self-service, process automation and the right
employee-facing UI slash the IT costs associated with resolving trouble
tickets - as much as 25 percent in large companies.
-- Much Better Productivity.
IT Friction is reduced dramatically as the BMC MyIT solution allows
employees to focus on productivity and value creation rather than fixing IT
problems. With MyIT, employees are in the driver's seat, fully empowered to
specify and manage their own personalized IT service and information
delivery - anywhere, anytime, using any device. Services and information
required by individual employees are immediately updated as new information
comes online or an employee's location changes.
-- Much Happier Employees.
The BMC MyIT solution takes an employee's positive experience with IT in
their personal lives and extends it into their work life. Immediate access
to the right services and context-aware content, unhampered by old-line IT
processes, drives enhanced job satisfaction and productivity at a time when
the ability to recruit and retain top talent is crucial to success.
-- Stronger IT Organizations.
The demands of IT's rapidly consumerizing 'front end' and the explosion of
new devices to be supported represent a huge challenge for IT
organizations, most of which are struggling to deliver legacy services via
traditional, under-resourced service models. IT professionals want to work
in a modern, accessible IT organization that really powers the business.
MyIT helps IT organizations build a bridge to the future - delivering what
employees demand while guaranteeing the controls and security needed to
safeguard company interests.
The BMC MyIT solution can be used from any device, delivering a personalized
portfolio of technology and services to each individual employee, including a
content locker, mobile corporate app store and other location-aware services
and solutions. MyIT integrates with the BMC Remedy IT Service Management Suite
and will bring the power of Business Service Management to employees in
companies around the world.
For more information about BMC and the BMC MyIT solution, please visit:
-- How does it work?
-- A day in the life with MyIT
-- Everyone has a story to tell
-- Customer testimonials
-- What industry analysts are saying
-- Follow (at)myit on Twitter
-- Follow the On the Mark is blog
-- Become a fan of BMC on Facebook
Business runs better when IT runs at its best.
Tens of thousands of IT organizations around the world -- from small and
mid-market businesses to the Global 100 -- rely on BMC Software (Nasdaq:BMC) to
manage their business services and applications across distributed, mainframe,
virtual and cloud environments. BMC helps customerscut costs, reduce risk and
achieve business objectives with the broadest choice of IT management
solutions, including industry-leading Business Service Management and Cloud
Management offerings. For the four fiscal quarters ended June 30, 2012, BMC
revenue was approximately $2.2 billion. For more information about BMC
Software, visit www.bmc.com.
BMC, BMC Software, and the BMC Software logo are the exclusive properties of
BMC Software Inc., are registered with the U.S. Patent and Trademark Office,
and may be registered or pending registration in other countries. All other BMC
trademarks, service marks, and logos may be registered or pending registration
in the U.S. or in other countries. All other trademarks or registered
trademarks are the property of their respective owners. (c) Copyright 2012 BMC
Software, Inc.
The BMC Software, Inc. logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=15095
CONTACT: Editorial contacts:
Ann Duhon
BMC Software
+1 713 918 3201
+1 713 562 8817
ann_duhon(at)bmc.com
Adrian Eyre
Ogilvy PR Worldwide
+1 415 677 2708
+1 510 502 2419
adrian.eyre(at)ogilvy.com
News Source: NASDAQ OMX
30.10.2012 Dissemination of a Corporate News, transmitted by DGAP -
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