DGAP-News: CUSTOMER SUCCESS: Texas NICUSA Selects BMC Software to Help Deliver State-of-the-Art Online Services in the Lone Star State
(firmenpresse) - BMC Software, Inc.
12.11.2012 13:45
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BMC Remedy Improves Quality of Service for State's Official Website
HOUSTON, 2012-11-12 13:45 CET (GLOBE NEWSWIRE) --
Texas NICUSA LLC, a subsidiary of NIC, the nation's leading provider of
official government Internet portals, is charged with providing the Texas
government with efficient, cost-effective ways to develop and maintain online
services for all Texans via www.texas.gov, the state's official website. The
company is contractually obligated to the State of Texas to demonstrate mature
technology and wanted to move to a superior IT Service Management (ITSM)
solution.
Texas NICUSA chose the BMC Remedy IT Service Management solution from BMC
Software (Nasdaq:BMC) to replace the multiple tools it had in place. BMC
provided a mature, proven, single-vendor solution that met and exceeded its
needs.
'Rather than having 15 different tools specializing in 15 different areas, we
just love that BMC brings it all together,' said Lyndon Cain, configuration
manager at Texas NICUSA. 'That makes it easier to integrate with our few
software lifecycle development tools.'
Cain added, 'We've invested quite a bit with BMC. It's been the backbone of our
IT maturation, and we would like to grow with it.'
The Challenge
Texas NICUSA needed to streamline its configuration and change management
processes for multiple operating environments with a single solution to
increase efficiency, reduce risk, and improve customer service.
The Solution
Texas NICUSA implemented the BMC Remedy IT Service Management solution to
reduce the risk of downtime, improve service and collect data to identify those
processes most likely to pose problems in the future.
Benefits
With BMC, Texas NICUSA obtained a number of benefits. The company:
-- Reduced risks associated with change management through impact analysis,
which provided advanced warning about potential problems
-- Improved the quality of service for customers by reducing unplanned
downtime
-- Obtained metrics for trend analysis, enabling it to proactively address
processes that required change before they caused problems
-- Eliminated the inherent complexity, inefficiency and training requirements
associated with multiple change and configuration management tools from
multiple vendors
For more information on Texas NICUSA's implementation and the BMC Remedy IT
Service Management solution:
-- Watch the NICUSA video
-- Access the BMC Remedy Community
-- Visit the On the Mark blog
-- Follow (at)BMCSoftware and (at)BMC_ITSM on Twitter
-- Become a fan of BMC on Facebook
Business runs on IT. IT runs on BMC Software.
Business runs better when IT runs its best. Tens of thousands of IT
organizations around the world -- from small and mid-market businesses to the
Global 100 -- rely on BMC Software (Nasdaq:BMC) to manage their business
services and applications across distributed, mainframe, virtual and cloud
environments. BMC helps customers cut costs, reduce risk and achieve business
objectives with the broadest choice of IT management solutions, including
industry-leading Business Service Management and Cloud Management offerings.
For the four fiscal quarters ended September 30, 2012, BMC revenue was
approximately $2.2 billion. www.bmc.com
The BMC Software, Inc. logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=15095
BMC, BMC Software, and the BMC Software logo are the exclusive properties of
BMC Software, Inc., are registered with the U.S. Patent and Trademark Office,
and may be registered or pending registration in other countries. All other BMC
trademarks, service marks, and logos may be registered or pending registration
in the U.S. or in other countries. All other trademarks or registered
trademarks are the property of their respective owners. (c) Copyright 2012 BMC
Software, Inc.
CONTACT: Editorial contacts:
Tara Hanney
BMC Software
+1 713 918 2745
tara_hanney(at)bmc.com
Lisette Paras
Ogilvy PR Worldwide
+1 415 677 2771
lisette.paras(at)ogilvy.com
News Source: NASDAQ OMX
12.11.2012 Dissemination of a Corporate News, transmitted by DGAP -
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The issuer is solely responsible for the content of this announcement.
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Themen in dieser Pressemitteilung:
customer-success-texas-nicusa-selects-bmc-software-to-help-deliver-state
of
the
art-online-services-in-the-lone-star-state
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Datum: 12.11.2012 - 13:45 Uhr
Sprache: Deutsch
News-ID 202129
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