Selectron to Resell Virtual Hold Conversation Bridge to Improve the Customer Experience
Partnership Will Offer Multichannel Callback Capability to Government Agencies and Utilities
(firmenpresse) - AKRON, OH -- (Marketwire) -- 02/18/13 -- Virtual Hold Technology® (VHT®), the world leader in conversation strategies that connect customers in any channel to live help when needed, announced today a new partnership with Selectron Technologies, which provides interactive voice, mobile and web solutions to utilities and government agencies. The partnership will enable Selectron to resell the Conversation Bridge® solution to its 350 clients nationwide.
"VHT is always looking for ways to expand the impact of Conversation Bridge solutions," said VHT CEO Wes Hayden. "By leveraging Selectron's experience, we can improve the self-service experiences of customers interacting with their utilities and government agencies, while saving those organizations money on telecom minutes and infrastructure."
The Conversation Bridge suite of solutions helps companies connect customers with the contact center regardless of the channel the customer is using. Through multichannel callbacks, companies can offer live help when necessary, providing a great experience during key touch points of the customer relationship.
"We use cutting-edge technologies, like the Conversation Bridge, to empower our customers with solutions that cut costs and optimize resources while enhancing the customer experience," said Matt Corbin, Executive Vice President of Sales & Marketing at Selectron Technologies. "Adding the Conversation Bridge to our portfolio helps us tailor solutions with multichannel callback to help our clients achieve their goal of improving customer service with limited budgets regardless of whether the end-user is calling the contact center, visiting the website or using a mobile phone."
Selectron and VHT expect to launch their joint product offering to government agencies and utilities in the near future.
With 50 years in business and over 20 years serving local and state governments, Selectron Technologies, Inc. is the most trusted name in the industry. We empower over 350 agencies and utilities with cutting edge technology to reduce costs, better manage staff workloads, and improve services to their citizens. Selectron Technologies partners with government clients to provide interactive voice response, web, notification, payment, and mobile solutions. Every Selectron solution is customized to your agency's business rules and is fully integrated into your IT infrastructure. To learn more about Selectron's agency-optimizing solutions, visit or email .
VHT's Conversation Bridge™ is a simple solution with huge impact that provides customers a consistent experience no matter how they try to contact you. VHT's intelligent callback solutions prepare businesses for next-generation communications channels, such as mobile apps and internet-connected TV consoles, by enabling context data to be passed from these channels to existing routing and screen-pop systems. To learn more about how VHT can save your company money, optimize your customer interactions and transform your customer's experience, visit or email .
Adrienna Frazer
VHT
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Datum: 18.02.2013 - 15:00 Uhr
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News-ID 230406
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