Mattersight Announces Education Analytics Initiative With DeVry
(firmenpresse) - CHICAGO, IL -- (Marketwired) -- 04/10/13 -- Mattersight Corporation (NASDAQ: MATR) today announced DeVry, a global provider of educational services, is deploying Mattersight's Behavioral Analytics solution. The integration of Behavioral Analytics follows a successful pilot, and will focus on enhancing the student experience through DeVry Online Services.
Mattersight's Behavioral Analytics solution captures, analyzes and creates insight from unstructured conversations, emails and employee desktop activity.
"Mattersight's analytics is based on linguistic algorithms that are far beyond keyword identification," said Eric Dirst, DeVry's chief information officer. "This innovative technology will help improve our ability to identify the needs of our students and yield better customer service interactions."
"We are delighted to add DeVry as a customer. They are a premier education company and a recognized leader using new technologies to improve student experience and education outcomes," said Kelly Conway, president and chief executive officer of Mattersight Corporation.
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight's Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data and other contextual information to improve operational performance and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's applications are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government. See What Matters™ by visiting .
David Gustafson
Vice President of Marketing & Product Management
847.582.7016
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Datum: 10.04.2013 - 20:15 Uhr
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News-ID 247913
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CHICAGO, IL
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Schools & Cources, Colleges & Universities
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