Wmode Launches Mobile Self-Care Application With Alltel Wireless
Using Ingage(TM) by Wmode, Alltel can connect with their subscribers through a customized consumer experience
(firmenpresse) - CALGARY, ALBERTA -- (Marketwired) -- 04/11/13 -- Wmode is pleased to announce the commercial launch of Ingage, an essential customer self-care app aimed at driving consumer loyalty and reducing customer care costs. Designed with the core values of providing an intuitive customer care approach, Ingage will provide subscribers with an unprecedented experience across their entire line-up of smart phones. Alltel Wireless recently launched My Alltel - a customized application using Ingage to provide a unique self-care service available for Alltel Wireless subscribers on their phones.
"My Alltel is an important aspect of our ongoing efforts to stay connected to our customers in order for us to better assist with all their wireless needs," said Alltel Wireless chief marketing officer Lesa Handly. "We are committed to offering products that simplify the lives of our customers and through this partnership, we will work to deliver a great new experience in customer service."
Alltel's customized solution of Ingage will give Alltel subscribers unrestricted freedom to manage and access their accounts and services. Through the application, customers can pay bills, manage their accounts and information, view usage and consumption, subscribe to new services and locate stores and FAQ's. While offering all the benefits and features as a dedicated desktop website, Ingage is more than a self-care app; it's a mobile relationship management tool. Alltel now has the capability to utilize Ingage as a one-to-one marketing tool that allows promotion of products and services tailored to their subscribers.
Backed by years of experience in mobility, Alltel will also benefit from Wmode's analytics and reporting, including consumer analysis and transactional reporting. This data will be paramount in Alltel's ongoing business initiatives and marketing programs.
Speaking about the Alltel launch, Emanuel Bertolin, CEO at Wmode commented, "We are extremely pleased to expand our relationship with Alltel Wireless. Ingage offers their subscribers a much more compelling customer care option that presents a rich user experience while reducing Alltel's operating costs."
Ingage was deployed with Alltel as a turnkey solution leveraging Wmode's existing back-office integration. This will allow Wmode to quickly rollout new services onto the Ingage architecture already in place.
To learn more about Ingage go to .
Notes to Editors:
About Alltel Wireless
Allied Wireless Communications Corporation (AWCC), doing business as Alltel Wireless, is a wireless telecommunications provider serving customers in six states. Headquartered in Little Rock, AR., AWCC is a subsidiary of Atlantic Tele-Network, Inc.. For more information, please visit .
About Wmode
Powering connected devices - connecting people, connecting technology, connecting business
Wmode operates a comprehensive suite of managed services providing mobile operators and the app economy with the recruitment, development, management, discovery, delivery and payment of mobile apps, content, and consumer services. The company's inclusive suite of products includes Ingage, Affiliate Commerce Exchange, AppCarousel and Velocity. Wmode has been providing professional services to large telecommunication and enterprise companies in the areas of mobile software development since 2001.
Recently, Wmode was recognized as one of the Top 100 Mobile companies by AlwaysOn and also as one of the fastest growing companies in North America on Deloitte's 2010 Technology Fast 500™. Founded in 2000, Wmode is a privately held company headquartered in Calgary, Canada with offices in Toronto and San Francisco. .
Contacts:
Media Contacts:
Wmode Inc.
Tom Beaman
SVP, Sales and Marketing
1 416.617.0506
AWCC
Michele Meadors
Media Relations
1.501.448.1450
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Datum: 11.04.2013 - 13:00 Uhr
Sprache: Deutsch
News-ID 248175
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CALGARY, ALBERTA
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Telecommunication Equipment
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