DGAP-News: New USU Service Manager solution creates the foundation for IT as a service organization
(firmenpresse) - DGAP-News: USU Software AG / Key word(s): Product Launch
New USU Service Manager solution creates the foundation for IT as a
service organization
27.06.2013 / 12:08
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The systematic way to the right service offering
Möglingen, June 27, 2013.
IT's transition from a technology-oriented to a customer-centric
organization is well underway. But how does IT shape your market offering?
And how does it secure your ability to deliver? In other words, how does it
develop and control your service portfolio? The new application USU Service
Manager addresses these challenges. It comes as a cloud or on-premise
solution to support managers in internal IT organizations and at external
IT service providers. USU Service Manager is an agile planning and control
instrument that enables IT services to be fully and consistently described
on the basis of best practices derived from numerous customer projects. As
a result, IT is geared uncompromisingly to the business objectives of
internal and external customers and so becomes a professional and trusted
business partner. The new, intuitive product is now available along with
detailed information and can be accessed free of charge for testing at:
https://www.usu-service-manager.de
Latest-generation service portfolio
USU Service Manager permits specification, management and monitoring of IT
service portfolios. It allows all information about the availability of,
requests for and operation of IT services to be conveniently consolidated
in the form of specific services. For example, it can be used to describe
and structure a service catalog from the perspective of customers and to
agree services with customers and monitor them under service level
agreements. Decomposition into individual sub-services, i.e. into the
individual modules required for service delivery similarly to a parts list,
supports standardization and also forms the basis for rollout of a cost
accounting and billing system. All in all, USU Service Manager offers
tool-controlled, ITIL(R)-compliant process support over the entire
lifecycle.
Role-specific views for service customers and service providers
USU Service Manager allows you to graphically depict your IT service
portfolio from the perspective of both customers and providers. Service
customers are shown the availability and status of services. By offering
service components, your IT department can achieve a high degree of
standardization and efficiency. The system provides role-specific views of
IT services. Preconfigured roles, such as Portfolio Manager or Service
Level Manager, are available out of the box. Access rights and
responsibilities for individual users can be defined quickly and flexibly.
Support for desktop and mobile devices
USU Service Manager is a Web application that automatically fits the screen
sizes of the devices used to access it. It can be viewed and used by means
of an Internet browser on any Internet-capable user device - such as mobile
clients like tablets and smartphones with an iOS or Android operating
system or on Blackberries - without installing any apps.
Flexible operating models: Cloud solution or on-premise installation
There are different operating models for USU Service Manager: As an
efficient, highly available cloud solution, the application offers maximum
flexibility and is upand running right away. In this case, the hosting and
data storage occur solely in TÃœV-certified data centers based in Germany.
Each client is assigned its own database and dedicated computer resources,
thus ensuring the highest level of data security. Alternatively, the system
can be installed as an on-premise solution in the customer's own data
center. In this case, user rights are acquired through a one-time purchase
of a user license, and the customer is solely responsible for system
operation.
Management of services as IT business
USU Service Manager proactively manages the services provided as a supply
chain - from the initial planning, to the development and on down to the
ultimate provisioning. As a result, the solution enables service providers
to tackle new business challenges facing them. Anyone interested can learn
more about USU Service Manager in a product video or try out a test version
free of charge and without commitment. In September, USU Service Manager
will be presented together with SERVIEW at a roadshow in various German
cities.
This press release can be downloaded at http://www.usu.de and
https://www.usu-service-manager.de.
USU AG - The Knowledge Business Company.
Founded in 1977, USU offers strategies, consulting, software solutions and
services for achieving comprehensive integration of knowledge and
experience into business workflows and applications within organizations.
Market leaders from every sector of the international economy create
transparency with USU applications, while also becoming more competitive,
cutting costs and reducing their risks. With its three business areas, USU
is Europe's largest provider of IT and knowledge management solutions.
USU AG is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is
listed in the Prime Segment of the German Stock Exchange (DAX) in
Frankfurt. For further information, please go to: www.usu.de/en
Contact:
USU Software AG
Corporate Communications
Dr. Thomas Gerick
Tel.: +49 (0) 71 41 - 48 67 440
Fax: +49 (0) 71 41 - 48 67 909
E-Mail: t.gerick(at)usu-software.de
USU Software AG
Investor Relations
Falk Sorge
Spitalhof
D-71696 Möglingen
Tel.: +49 (0) 71 41 - 48 67 351
Fax: +49 (0) 71 41 - 48 67 108
E-Mail: f.sorge(at)usu-software.de
End of Corporate News
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27.06.2013 Dissemination of a Corporate News, transmitted by DGAP - a
company of EQS Group AG.
The issuer is solely responsible for the content of this announcement.
DGAP's Distribution Services include Regulatory Announcements,
Financial/Corporate News and Press Releases.
Media archive at www.dgap-medientreff.de and www.dgap.de
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Language: English
Company: USU Software AG
Spitalhof
71696 Möglingen
Germany
Phone: +49 (0)7141 4867-0
Fax: +49 (0)7141 4867-200
E-mail: info(at)usu-software.de
Internet: www.usu-software.de
ISIN: DE000A0BVU28
WKN: A0BVU2
Listed: Regulierter Markt in Frankfurt (Prime Standard);
Freiverkehr in Berlin, Düsseldorf, Hamburg, München,
Stuttgart
End of News DGAP News-Service
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218471 27.06.2013
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Datum: 27.06.2013 - 12:08 Uhr
Sprache: Deutsch
News-ID 273810
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Kategorie:
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