Tickets.com Continues Successful Legacy in the Performing Arts
Long-Time Client Renewals and a Win-Back Mark Success of the ProVenue(R) Platform
(firmenpresse) - COSTA MESA, CA -- (Marketwired) -- 07/15/13 -- Entertainment technology innovator , the provider of software and consumer ticketing services to over 1 million events since 1995, is in the enviable position of quietly continuing to retain and even earn back the business of key performing arts organizations across the country.
and in Connecticut; Florida's ; New York's ; and and (SPA) in Texas, all recently signed long-term renewals with the company. In addition, California's re-joined the Tickets.com family after a brief period with another provider.
"We are pleased and excited to continue our partnership with Tickets.com," said Joel Thompson, Director of Ticket Operations, University at Buffalo Center for the Arts. "The benefits and convenience offered by Tickets.com are tremendous assets to our patrons, and commensurate with the high level of customer service they expect from the University."
These organizations will now have access to features that have been on their wish list for some time. They will continue controlling service fees and create flexibility to be aggressive in booking top quality content for their patrons. By moving to the , they can improve the customer experience with features such as (print-at-home) and (mobile ticket delivery) technologies. They will also receive emerging updates to Social Media integration and other innovative features.
Tony Becich of the Van Wezel commented, "We undertook a rigorous process led by our purchasing department and through this very objective review, determined Tickets.com was the leader of all the bidders. It was satisfying given that our instinct was that Tickets.com is the right partner for us." He continued, "Our extension will allow us to install new and better technologies to serve our customers, such as access control scanning to prevent fraud and open up modern ticket delivery options."
Tickets.com also offers the best-in-breed Interactive Seat Maps (ISMs), which are now available to these venues. Unique to Tickets.com, the ProVenue ISMs are generated automatically from the core ticketing system, which clients are able to configure and maintain on their own. Venues can modify their seating configurations at any time and have those changes immediately reflect in the online maps for customers to select their seats for purchase. This differs from other ticketing solutions which require the ticketing vendor to make any map configuration changes.
In Houston, both and chose to stay with Tickets.com, with plans to migrate to the during their contract terms. "Change is always difficult, but we feel that changing systems within the Tickets.com family will not only be a smooth process, but will give us the most features available in the marketplace today -- really an easy decision," said Lee Strickland, Director of Sales for SPA. "We're very happy to be making this announcement."
in Palm Desert, CA, will rejoin the Tickets.com family after a trial year with a competitive product. Their return to the fold is a strong endorsement of Tickets.com's products and sense of community, something the company has put additional focus on in recent months. The Theatre was recently named by industry publication, Pollstar, as California's top ticket seller for the first quarter of 2013.
Tickets.com is a leading provider of fully integrated event ticketing technologies, solutions, and services for thousands of top arts, entertainment, and sporting events worldwide. Delivering the latest in ticketing technology, Tickets.com offers the advanced ProVenue® ticketing platform, which serves as the core of a comprehensive web-based suite of integrated features, products, and services that help clients enhance ticket sales, marketing efforts, and overall customer experience. A wholly owned subsidiary of MLB Advanced Media, LP since 2005, Tickets.com is headquartered in Costa Mesa, CA, and has regional offices across the U.S. and around the world. The company also sells tickets directly to consumers through its website at .
Chaeli Walker
Tel (714) 327-5492
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Datum: 15.07.2013 - 13:00 Uhr
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