LiveWatch Cautions Against Door-to-Door Sales
(firmenpresse) - CHICAGO, IL -- (Marketwired) -- 07/26/13 -- This summer, LiveWatch Security warns homeowners about deceptive door-to-door sales tactics from companies that have come under legal investigation.
LiveWatch does not sell to customers in person, but other security companies have made headlines spanning from cities in California to small towns in Kansas with the same stories: Pushy salespeople force their way into homes and mislead customers with confusing or even false information.
Complaints against large and small home alarm companies rise in the summer when college students and other seasonal workers are hired to canvass entire communities. The elderly are particularly at risk; one 84-year-old woman in St. Louis told the Better Business Bureau she was tricked into signing a long-term contract with a salesperson claiming to work for her existing alarm service when in fact he worked for a different company.
LiveWatch co-founder Chris Johnson, a former paramedic who started LiveWatch to help people protect themselves, cautions homeowners against such bad business by summer salespeople.
"The door-to-door model is increasingly antiquated because customers want to make informed decisions," Johnson says. "LiveWatch has never sold door-to-door because we believe customers can draw their own conclusions from independent research instead of acting under pressure."
Johnson offers the following tips for homeowners approached by security salespeople:
Ask for identification and contact information. Call the local non-emergency police number if the salesperson acts suspicious; and if you own an alarm system, call your provider to double-check the salesperson's position.
If a salesperson gives you a quote, get it in writing. Most states allow you to cancel a contract within three days of signing the agreement.
Make sure you understand the full cost of the security system. Many companies offer free or low-cost equipment up front only to lock customers into lengthy contracts with high monthly fees.
Under no circumstances should you feel pressured by a salesperson - you always have the right to shut the door.
When in doubt, research through reputable organizations, such as the Better Business Bureau. One company creates websites filled with false reviews, yet it lacks a BBB ranking because it has paid more than a million dollars in government fines for bad business practices across the country.
"LiveWatch is proud to maintain an A+ rating from the Better Business Bureau," Johnson says. "Our online business model demonstrates customers' preference for avoiding deceptive door-to-door sales and I caution homeowners against deceptive salespeople in this high-volume time."
Johnson added that other companies have followed LiveWatch's model in selling security systems over the Internet and phone to empower customers, rather than pressure them into making hasty decisions.
He reiterated one of the most basic consumer rules: "If it sounds too good to be true, it probably is."
Media contact:
Meghan Morris
888-793-0403
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Datum: 26.07.2013 - 19:51 Uhr
Sprache: Deutsch
News-ID 282242
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CHICAGO, IL
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Family
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