Germany's EWE TEL Assures IPTV Service Quality with Agama
(Thomson Reuters ONE) -
(LINKÖPING, August 27, 2013) - Agama Technologies, the video service quality
assurance expert, today announced that EWE TEL GmbH, one of the largest regional
telecommunications service providers in Germany, has chosen to deploy an Agama
DTV Monitoring Solution for quality assurance of its IPTV service. With refined
head-end and network monitoring, EWE TEL aims to make service operations more
effective and improve the end-user experience.
The high-performing telecommunications service provider EWE TEL, with almost
600,000 customers in Northern Germany, offers an IPTV service available for a
wide range of devices, including TVs, PCs, tablets and smartphones. To further
improve its customer experience and strengthen its position in the competitive
German marketplace, EWE TEL is ensuring the quality of its TV service by
deploying an Agama solution that will empower its entire organization with
operational transparency and actionable insight into service performance, QoS
and QoE.
"As a high-performing service provider, we need to provide our customers with
the best viewing experience possible," says Jörn Seemann, Manager Operations of
Multimedia Apps and Server at EWE TEL. "It is important to us to have access to
the right information at the right time, so that we can both work proactively to
prevent problems affecting the service from occurring and act quickly in case of
a detected problem. We found a perfect match in Agama's solution and know-how,
and they have proven to be the obvious partner for our quality assurance
activities."
The selected solution, consisting of tailored Analyzers and a central Enterprise
Server, covers advanced and real-time monitoring of EWE TEL's IPTV head-end, as
well as major edge QAM sites in the hybrid IP/RF network environment. Not only
does it provide a solid understanding of where problems originate, but also
their distribution and impact on the customers' viewing experience. This will
allow EWE TEL to be in proactive control of the distributed service quality and
to discover problems quickly and efficiently, ultimately enabling rapid and
cost-effective TV service growth with high customer satisfaction.
"It's been a pleasure to provide our renowned solution and domain expertise to
support EWE TEL in keeping service quality and customer satisfaction high,
whilst minimising operating expenses," says Mikael Dahlgren, CEO at Agama
Technologies. "The market interest for future-proof quality monitoring
solutions, capable of supporting cable operators' expansions into new service
delivery forms, is definitely ramping up. We look forward to working closely
with EWE TEL and other progressive operators going forward in their strategic
service assurance efforts."
Agama is showcasing its complete solution for end-to-end video service assurance
at IBC2013 in Amsterdam on September 13-17. For a live demonstration of cutting
edge QA for IP, cable and OTT video services and to learn more about the Agama
DTV Monitoring Solution, visit stand 4.A71.
Media contact:
Emelie Wennberg
Director of Marketing & PR
Agama Technologies
emelie.wennberg(at)agama.tv
+46 13 240 330
About Agama Technologies
Agama Technologies provides next-generation quality assurance and monitoring
solutions for digital TV and video services. As the first company to provide
complete and proven end-to-end, multi-metric monitoring solutions, Agama
continues to pioneer and innovate. TV operators and service providers worldwide
rely on the established Agama DTV Monitoring Solution for systematic
improvements of service quality and customer satisfaction, whilst lowering
operational costs and reducing churn. Agama Technologies AB is based in
Linköping, Sweden and is privately held. For more information, visit
www.agama.tv.
# # #
Full press release (PDF):
http://hugin.info/138960/R/1724649/574930.pdf
Agama logo (.zip):
http://www.agama.tv/downloads/agama_logo_blue.zip
Mikael Dahlgren, CEO at Agama Technologies (JPG):
http://hugin.info/138960/R/1724649/574931.jpg
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Source: Agama Technologies AB via Thomson Reuters ONE
[HUG#1724649]
Unternehmensinformation / Kurzprofil:
Datum: 27.08.2013 - 08:45 Uhr
Sprache: Deutsch
News-ID 291097
Anzahl Zeichen: 5102
contact information:
Town:
Linköping
Kategorie:
Business News
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