DGAP-News: USU to exhibit KnowledgeCenter 6, the active knowledge base for the service centres at ICMI's Call Centre&Customer Management Expo
(firmenpresse) - DGAP-News: USU Software AG / Key word(s): Product Launch
USU to exhibit KnowledgeCenter 6, the active knowledge base for the
service centres at ICMI's Call Centre&Customer Management Expo
04.09.2013 / 09:07
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USU, European leader of knowledge management solutions, will be exhibiting
at the Call Centre and Customer Management Expo to be held at London's
Olympia on 2nd and 3rd October (Stand D2). As part of its 2013 Expo
message, USU will be focusing on the key challenges faced by service and
call centre operations today. Whether the desire of the organisation lies
in increasing in first call resolution, overall efficiency, reducing call
handling times, improving service through customer satisfaction, reductions
in training time or increases in the quality of information provided to the
customer, USU KnowledgeCenter 6 will aid the business to respond to that.
Organisations are aiming to serve customers faster, with the correct
information and at the point of first interaction. Volkswagen, O2, BASF,
Vauxhall, Nestle, Audi and many other brands meet these objectives with USU
KnowledgeCenter 6.
The Call Centre and Customer Management Expo is one of largest and most
successful exhibitions of its kind on the international stage and feature a
range of 150 suppliers in the call centre and customer management industry.
USU's Strategic Development Director, Peru Fourie remarked
'The Call Centre Expo provides us with a platform to introduce USU
KnowledgeCenter 6 to potentially thousands of business representatives who
will be visiting the Expo this year. Our 16 years' experience in developing
and designing the world's best knowledge management solutions, coupled with
an entirely new version of USU KnowledgeCenter, will place us ahead of the
competition at this year's Expo.'
Mr Fourie will be taking short 15 minute appointments on 2nd and 3rd
October and welcomes any interested parties to get in touch. For more
information please contact USU UK on +44(0)13 2263 1579, email Peru Fourie
on p.fourie(at)usuag.co.uk or arrange an appointment at
http://www.usu-knowledgesolutions.co.uk/cce.html.
The press release can be downloaded at
http://www.usu-knowledgesolutions.co.uk
About USU AG.
Founded in 1977, USU offers strategies, consulting, software solutions and
services for achieving comprehensive integration of knowledge and
experience into business workflows and applications within organizations.
Market leaders from every sector of the international economy create
transparency with USU applications, while also becoming more competitive,
cutting costs and reducing their risks. With its three business areas, USU
is Europe's largest provider of IT and knowledge management solutions.
With its Valuemation(R) product line, USU offers a high-quality portfolio
for supporting IT Management and Service Management, one whose merits have
been recognized by leading market analysts around the world. This modular,
highly integrated suite covers all disciplines for achieving
ITIL(R)-compliant Business Service Management. With it, our customers can
obtain a comprehensive overview of their IT processes and IT
infrastructure, allowing them to transparently chart, track, allocate and
actively manage their IT costs.
With KnowledgeCenter technology, customers can activate and leverage all
the knowledge resources within their organizations. This broad,
comprehensive application bundles all the various communications and
information channels on one central platform. With the support of
intelligent knowledge bases from USU, call and service centers efficiently
provide accurate, individualized answers to over 25 million inquiries per
year.
By developing and maintaining complex, customer-specific applications, USU
experts can combine user-requested features, sector-specific knowledge and
technological expertise to create individual, customized solutions. Our
core competencies also include process and system integration based on
service-oriented architecture (SOA) as well as deployment of knowledge and
employee portals, from initial planning to ultimate placement in service.
USU AG is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is
listed in the Prime Segment of the German Stock Exchange (DAX) in
Frankfurt. For further information, please go to: http://www.usu-ag.com
Contact
USU Group, UK
Strategic Development Director
Peru Fourie
Tel.: +44 (0) 132263-1579
Email: p.fourie(at)usuag.co.uk
USU AG, Germany
Corporate Communications
Dr. Thomas Gerick
Tel.: +49 (0) 7141/48 67-440
Email: t.gerick(at)usu.deing. Gartner disclaims all warranties, express or
implied, with respect to this research, including any warranties of
merchantability or fitness
End of Corporate News
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04.09.2013 Dissemination of a Corporate News, transmitted by DGAP - a
company of EQS Group AG.
The issuer is solely responsible for the content of this announcement.
DGAP's Distribution Services include Regulatory Announcements,
Financial/Corporate News and Press Releases.
Media archive at www.dgap-medientreff.de and www.dgap.de
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Language: English
Company: USU Software AG
Spitalhof
71696 Möglingen
Germany
Phone: +49 (0)7141 4867-0
Fax: +49 (0)7141 4867-200
E-mail: info(at)usu-software.de
Internet: www.usu-software.de
ISIN: DE000A0BVU28
WKN: A0BVU2
Listed: Regulierter Markt in Frankfurt (Prime Standard);
Freiverkehr in Berlin, Düsseldorf, Hamburg, München,
Stuttgart
End of News DGAP News-Service
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Datum: 04.09.2013 - 09:07 Uhr
Sprache: Deutsch
News-ID 293203
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