Top Fall 2013 Online Reputation Management Tips for Businesses
(Thomson Reuters ONE) -
JW Maxx Solutions is an industry leader in providing positive media outcomes for
growth-oriented companies, and is sharing the top Fall 2013 online reputation
management tips to help improve a business' online presence.
Scottsdale, Arizona - JW Maxx Solutions knows that many businesses worry about
how they are perceived on the Internet. If the first few pages of search engine
results come up as negative to a viewer, then that person is much more likely to
develop a negative perception about that brand. In order to combat this, there
are many steps that businesses can take to make sure that their name has a
positive outlook when it is searched. Online reputation management firm JW Maxx
Solutions is revealing the top Fall 2013 online reputation management tips to
benefit companies.
1. Turn that frown upside down.
Customers that have complaints can get very irate very quickly, and because
anyone can post on the Internet, a lot of times these complaints go public.
However, if these complaints and issues are addressed in a timely and
professional manner, these same customers who were once so angry with the
company oftentimes become a champion of that business' customer service
practices. These kinds of negative turned positive interactions and issues are
extremely powerful in the eye of the consumer, who then feels that if they ever
had an issue, it would be handled in the same timely and effective way.
2. Don't be self-centered.
While social media and an online presence is perfect for drawing in customers
and eyeballs, it is important to make sure that all the content posted isn't
just about the company posting. In order to have a successful online presence
that draws customers in, it is necessary to ask opinions, pose questions, and
gear posts towards issues, concerns, and relevant information that pertains to
the consumer. The more engaging a post is, the better the chances are that
people will take the time to read the content, share the post or post on the
content themselves.
"It's important to post things that people want to read, hear, and see," said
reputation expert and CEO of JW Maxx Solutions Walter Halicki. "Ask yourself,
'Is this something I would read or share?' If the answer is no, then think about
how the content can be made to be more relevant to the consumer."
3. Always be professional.
Whenever a customer posts on social media accounts or any other user forum
complaining about a business, it is important that the responses to these posts
are appropriate. A professional, formulated response is the best way to deal
with these situations. Deal with the issue as well as possible. It is important
to remain calm and not attack the customer, as this could incite them to get
even angrier and post more negative content.
For more information about the online reputation management services that the
online reputation experts at JW Maxx Solutions offer, visit
http://www.jwmaxxsolutions.com.
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Source: JW Maxx Solutions via Thomson Reuters ONE
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Unternehmensinformation / Kurzprofil:
Datum: 30.09.2013 - 22:36 Uhr
Sprache: Deutsch
News-ID 301396
Anzahl Zeichen: 3835
contact information:
Town:
Phoenix
Kategorie:
Business News
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