Aberdeen Group Announces Presenters for 2013 Chief Service Officer (CSO) Summit
Executives From Bose, EMC2, Panasonic, Philips, Putnam Investments, Stryker, Whataburger, Xerox, and Others on Agenda for 8th Annual CSO Summit, October 22-23, Boston
(firmenpresse) - BOSTON, MA -- (Marketwired) -- 10/01/13 -- , a Harte-Hanks Company (NYSE: HHS), today announced the featured presenters for its 8th Annual being held October 22-23 at the Seaport Hotel in Boston. The theme of this year's Summit is Gr8 Service and the Customer Experience.
"The 2013 CSO Summit is a premier forum for information exchange and lively conversations about the growing role of the service organization in driving the customer experience," according to , Senior Research Analyst, research practice at Aberdeen. "With eighty-nine percent of companies surveyed by Aberdeen indicating increased customer retention as a top objective, the service organization plays a crucial role in accomplishing this objective by effectively leveraging customer and operational data to improve issue-resolution rates and, ultimately, delight customers across multiple interaction channels."
Joining Omer as co-host of the 2013 CSO Summit is , Research Analyst, .
include: Service's Role in Driving the Customer Experience; Culture and Performance are not Mutually Exclusive; Voice of the Customer: Capture, (Inter)Act & Transform the Service Organization; Service Quality: Lean in Service. CSO Summit workshop titles include: Business Efficiency: Contact Center Optimization; Emerging Concepts: Collaboration Within Service; Emerging Technologies: The New Mobility of Service; Emerging Concepts: Transforming into a Strategic Service Organization, and others.
at the 2013 Chief Service Officer Summit include:
Colleen Abdoulah, CEO/Chairwoman of the Board, WOW!
Terri Pitcher Executive Vice President, Supply Chain, Berry Plastics
Dave Sacra, Director, Global Quality Strategies, Bose Corporation
Terena Campagna, Senior Advisor, Customer Experience Specialists, Ciena Corporation
Randy Wronzberg, Vice President, Operations, G.N. Johnston Equipment Co. Ltd.
John Robinson, Director, Materials Management, North Carolina State Ports Authority
Theresa Dolbert, Vice President, Service Information Supply Chain, Philips Healthcare
Daniel Becker, Director, Global Customer Service Advanced Applications and Systems, Pitney Bowes
Marty Stowe, Executive Vice President and Chief Service Officer, PrimePay
Michael Woodall, Head of Mutual Fund Shareholder Services, Putnam Investments
Anna Blair, Vice President, Business Relations and Development, REACH Air Medical Services
Renee Cacchillo, Vice President of Service Delivery, Safelite AutoGlass
Alisandra Rizzolo, Vice President WW Service for the Instruments Division, Stryker Corporation
Jason Bingham, Vice President, Climate, Trane
Ron Willbanks, Director, Enterprise Business Services, Whataburger Restaurants, LLC
Andy Huber, Manager of Systems Strategy, Xerox
For additional information on Aberdeen's 2013 Chief Service Officer Summit Speakers, please visit the . To learn more about the upcoming CSO Summit, please visit the page.
Complimentary VIP passes are available for qualified service and business executives. To apply for a pass, please visit our page.
of the 2013 CSO Summit include: ClickSoftware, Genpact, inContact, PTC, Trimble, FedEx Supply Chain, IFS, ServicePower, Field Technologies, and SupplyChainBrain.
Limited sponsorship opportunities are still available. For information, please contact Mark Collura, Vice President of Sales, at or call 617.854.5359.
View Omer Minkara's postings on the Aberdeen Group blog .
Follow Omer on Twitter (at)omer_aberdeen
View Aly Pinder's postings on the Aberdeen Group blog .
Follow Aly on Twitter (at)Aberdeen_CSO
Follow the action on Twitter #CSO2013
Enabled by its team of 40 research analysts covering 16 industry-sector categories, access to 35,000benchmarked enterprise decision makers, and 2.5 million research readers, Aberdeen Group -- a Harte-Hanks Company (NYSE: HHS) -- is the trusted advisor to global technology markets, providing corporations with insights that drive IT decisions. Aberdeen's independent, fact-based research and market intelligence is used by the Fortune 1000, Global 500, and Software 500.
Aberdeen has offices in Boston and London. Harte-Hanks operates 25 offices in the United States, and has locations throughout Asia-Pacific, Europe, and Latin America.
© 2013 Aberdeen Group, Inc., a Harte-Hanks Company
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Datum: 01.10.2013 - 13:35 Uhr
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