How Electronic User Manuals Make Consumers’ Life Easier
The increasing use of electronic user manuals is helping consumers spend less time dealing with installations and maintenance and more time enjoying their electronic products. E-manuals are becoming a solution for a wide range of electronic products. SGS supports manufacturers of electrical & electronic products with their move from paper-based manuals to various types of E-manual.
(firmenpresse) - Technology-packed and network-connected electronic products are designed to make our lives more productive and more comfortable. But sometimes the installation, start-up and simple operation of these products can become a real challenge. Nowadays more and more buyers of computers, monitors, TV sets, printers and mobile phones find that the significantly reduced packaging of their newly acquired product includes only a few sheets of paper with simple instructions on how to turn on the device. Traditional user guide booklets in various languages, warranty forms and other printed technical documentation are missing as manufacturers move towards electronic user manuals in the form of a CD, memory card, USB key, or it may be provided online.
What is an Electronic User Manual?
E-manuals provide users with simple, logical interfaces that present the relevant information in a hierarchical sequence, while still allowing them to directly access details on specific functionalities through menus and search functions.
Alongside computing devices, manufacturers of monitors, printers and TV sets are now increasingly implementing embedded manuals that take the user experience to another level, offering an interactive installation and maintenance experience that enables consumers to customize products based on their specific needs. Regardless of the platform, E-manuals make consumers’ life easier through the use of a more “human” language, supported by interactive media such as images, videos or flash animations that establish real-time communication with the user.
The Benefits of E-Manuals
Besides the more obvious financial benefits by eliminating paper and printing costs, using E-manuals also reduces a product’s packaging size. Furthermore, electronic products undergo changes and require updates throughout their lifetime and this also triggers the need to update user manuals. This is easily achievable through the use of web based or embedded E-manuals that can be updated “under the hood” without the need of any input from consumers. Providing simple walkthroughs and various ways of finding the right answers, including access to customer forums, enables E-manuals to reduce some of the pressures on customer service centers. This leads in turn to further financial and operational benefits for manufacturers and retailers of electrical and electronic products.
SGS is fully equipped to support manufacturers of electrical and electronic products (http://www.ee.sgs.com/electrical-and-electronics-testing-services.htm) with the move from paper based manuals to any type of E-manual.
Themen in dieser Pressemitteilung:
Unternehmensinformation / Kurzprofil:
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With 64,000 employees, SGS operates a network of over 1,250 offices and laboratories around the world.
For further information about SGS services for E-manuals, please contact:
SGS Consumer Testing Services
Sang-ja Lee
Technical Writer - Content Production Division at SGS Korea
SGS Korea Co., Ltd. 398-1, Gomae-dong, Giheung-gu, Yongin-si, Gyeonggi-do, Giheung, Korea
Postal Code: 446-901
t: +82 31 240 6653
f: +82 31 240 6629
E-Mail: cts.media(at)sgs.com
Website: www.sgs.com/ee
E-Mail: cts.media(at)sgs.com
Datum: 14.06.2011 - 14:07 Uhr
Sprache: Deutsch
News-ID 30538
Anzahl Zeichen: 0
contact information:
Contact person: Sang-ja Lee
Town:
Giheung
Phone: +82 31 240 6653
Kategorie:
Electronics & Semiconductors
Typ of Press Release: Produktinformation
type of sending: Veröffentlichung
Date of sending: 14.06.2011
Diese Pressemitteilung wurde bisher 487 mal aufgerufen.
Die Pressemitteilung mit dem Titel:
"How Electronic User Manuals Make Consumers’ Life Easier"
steht unter der journalistisch-redaktionellen Verantwortung von
SGS Consumer Testing Services (Nachricht senden)
Beachten Sie bitte die weiteren Informationen zum Haftungsauschluß (gemäß TMG - TeleMedianGesetz) und dem Datenschutz (gemäß der DSGVO).
