Online Branding Specialist Shares Why Fairmont Hotels Are the Best There Is, the Best There Ever Will Be
(Thomson Reuters ONE) -
The Fairmont Hotels exude excellence, and the staff there delivers 5-star
service no matter what the situation may be.
Scottsdale, Arizona - On a recent trip to Disneyland, online reputation
management expert Walter Halicki and his family stayed at the Fairmont Newport
Beach. The family has always stayed at Fairmont's exceptional properties and has
consistently enjoyed 5-star service at this outstanding chain of hotels that has
properties around the world.
During the family's stay, an unfortunate event happened, where the back seat
(the third-row seat) of the Yukon that they had rented in order to get to and
from Disneyland was stolen. Apparently, these seats are a hot commodity and are
sold on the black market. Obviously, this event was out of the hotel's control.
Instead of simply saying that the hotel was not to be held liable for any stolen
or damaged belongings, the acting manager, Robert Eyers, of the Fairmont Newport
Beach, went above and beyond to accommodate Mr. Halicki and his family.
When the vehicle pulled up, the family was at a loss. It was already 9:30 on a
Sunday morning, and they were all ready to head out to the theme park. Instead
of leaving the family to figure out how to get to the park on their own, Robert
Eyers, acting manager, assured them that everything would be taken care of so
that they could continue to enjoy their vacation.
In a very short amount of time after the incident happened, the group of six
people was on a shuttle and on their way to Disneyland. This was not an easy
situation, as Mr. Halicki's twin grandsons needed car seats to travel in. The
police report was handled completely by the management of the hotel, and the
staff members apologized for the inconvenience that the family now faced.
"Incidents happen that are out of the hotel's control," said online reputation
expert and CEO of JW Maxx Solutions, Walter Halicki. "It's the way that these
situations are handled that speaks true to the character of that company and the
values it stands for."
Fairmont manages 5-star properties around the world, including the world-
renowned Savoy in London. The Fairmont Hotels always delivers the ultimate in
luxury, excellence and beautiful properties. With a focus on outstanding
customer service that goes above and beyond the call of duty, it's no wonder why
so many people choose to stay at Fairmont properties every year.
"This exceptional customer service is truly the reason why the Fairmont chain of
hotels is the best in the hospitality industry," said reputation expert Walter
Halicki. "There is no better chain of hotels than the Fairmont hotels, thanks to
the dedication of management staff such as Robert Eyers."
http://www.jwmaxxsolutions.com/
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Source: JW Maxx Solutions via GlobeNewswire
[HUG#1745684]
Unternehmensinformation / Kurzprofil:
Datum: 25.11.2013 - 22:02 Uhr
Sprache: Deutsch
News-ID 320234
Anzahl Zeichen: 3569
contact information:
Town:
Scottsdale
Kategorie:
Business News
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