Aptean Provides Guidelines for Handling European Insurance Complaints
(Thomson Reuters ONE) -
NORTHAMPTON, UK, Sept. 23, 2014 (GLOBE NEWSWIRE) -- Today, Aptean announced the
availability of "EIOPA Complaint Handling Guidelines" which examines complaints
handling Guidelines for insurance undertakings across Europe.
The European Insurance and Occupational Pensions Authority (EIOPA) is
responsible for regulating insurance undertakings and it published these
Guidelines in 2012 to promote consistency and prevent information asymmetry
within the industry. Gabriel Bernardino, Chairman of EIOPA, added that, "With
these Guidelines, EIOPA aims to take an important step toward promoting more
transparency, simplicity and fairness in the market for consumer financial
products and services and thereby enhance customer protection, one of our key
objectives."
Despite a potential regulatory shake-up on the horizon with the recent
announcement that the UK's Lord Hill will now be overseeing financial services
regulation in Europe, insurance undertakings are still being fined in 2014 for
non-compliance with regulations introduced two years ago. Getting up to speed
with these regulations will make any transition to new rules much simpler.
The paper looks at just what these Guidelines involve and how to comply with
them, including:
* The importance of having a complaints management function in place;
* What needs to be reported to the relevant national regulatory body;
* How the customer should be kept informed of the status of their complaint.
The EIOPA paper also explores how the Guidelines have been implemented by
regulatory bodies across Europe since their introduction by EIOPA and how they
are affecting insurance undertakings in certain countries, as well as what
penalties regulators have handed out for not meeting standards.
Aptean's Mark Chambers, Head of Solutions Consulting EMEA, adds that, "the
central Guideline underpinning the message EIOPA is sending is to have a
complaints management function in place. This not only makes complying with
regulation a lot easier, but having a software solution or system to bring all
complaints information and reports together is essential in providing first
class customer service."
Read more about the EIOPA regulations and what can be done to ensure compliance
and provide improved customer service.
About Aptean
Aptean helps businesses profit, innovate and grow where the work gets done-in
the call centre, on the floor of the factory, at the end of the assembly line.
That's where Aptean's CRM, ERP and Supply Chain software applications enable
nearly 5,000 customers to satisfy their customers, operate more efficiently and
stay at the forefront of their industry. Aptean is where software WORKS. For
more information, visit www.aptean.com
CONTACT: Media Relations
Will Haraway, Aptean
+1.770.351.9600
william.haraway(at)aptean.com
This announcement is distributed by GlobeNewswire on behalf of
GlobeNewswire clients. The owner of this announcement warrants that:
(i) the releases contained herein are protected by copyright and
other applicable laws; and
(ii) they are solely responsible for the content, accuracy and
originality of the information contained therein.
Source: Aptean via GlobeNewswire
[HUG#1857586]
Unternehmensinformation / Kurzprofil:
Datum: 23.09.2014 - 11:00 Uhr
Sprache: Deutsch
News-ID 342568
Anzahl Zeichen: 3716
contact information:
Town:
Atlanta, Georgia
Kategorie:
Business News
Diese Pressemitteilung wurde bisher 145 mal aufgerufen.
Die Pressemitteilung mit dem Titel:
"Aptean Provides Guidelines for Handling European Insurance Complaints"
steht unter der journalistisch-redaktionellen Verantwortung von
Aptean (Nachricht senden)
Beachten Sie bitte die weiteren Informationen zum Haftungsauschluß (gemäß TMG - TeleMedianGesetz) und dem Datenschutz (gemäß der DSGVO).
