Agama and Zappware Ensure a Superior Customer Experience
(Thomson Reuters ONE) -
(Linköping/Hasselt, April 21, 2015) - Agama Technologies, the video service
quality assurance expert, and end-to-end DVB/IPTV/OTT platform provider
Zappware, announced today a new technology partnership to deliver a pre-
integrated solution for assuring a world-class customer experience to joint pay-
TV operator customers worldwide. As a result of this partnership, a first
commercial deployment is taking place with a Central European cable operator
later this year.
The integration of Agama's renowned Embedded Monitoring Solution with the proven
Zappware Service Delivery Platform, already deployed on millions of devices
around the world, allows TV operators to easily extend their Agama video service
quality and customer experience monitoring, assurance and analytics technology
into the subscribers' Zappware-powered viewing devices. This allows for full
awareness and control of the delivered service quality throughout the end-to-end
distribution; from the head-end, across the network and all the way down to the
consumer end-device.
"Agama's quality and customer experience monitoring solution seamlessly
complements our quality-focused and feature-rich Service Delivery Platform,"
says Koen Swings, CTO at Zappware. "By working together with Agama, we increase
the scope of our solution; and, further enhance the ability of the TV operations
department of our customers to deliver a reliable service to their subscribers."
Johan Görsjö, Director of Product Management at Agama Technologies, adds: "We
take pride in delivering superior solutions to our customers, tailored to their
specific environments and needs. Our new partnership with Zappware further
strengthens our ecosystem. This integration allows for a rapid and
straightforward deployment that will empower our joint customers with the
awareness and insights needed to work in a fact-based way to assure optimal
service quality, improve operational efficiency and increase customer
understanding."
The Zappware Service Delivery Platform provides an intuitive and personalised
multi-screen TV experience across set-top boxes, connected TVs, smartphones,
tablets and PCs. It includes a powerful service management system that allows
operators to manage the complete experience and monetise the service.
Part of the comprehensive Agama DTV Monitoring Solution, the Agama Embedded
Monitoring Solution forms a crucial link in assuring service quality and
customer experience in any video delivery chain. It can perform continuous and
stateful monitoring of service QoE, QoS, usage and system health for IPTV, DVB
and OTT set-top boxes, connected TVs, PC media players, tablets, smart phones,
residential gateways and other similar devices. High scalability allows for many
millions of customer devices and players to be concurrently monitored in real-
time, creating an essential foundation for efficiency in operator processes such
as incident handling, continuous improvements, change management and customer
support.
Attendees of TV Connect 2015 in London (April 28-30) can see solution
demonstrations and learn more at the Agama stand #72.
# # #
Media contacts:
Emelie Svensson
Director of Marketing & PR
Agama Technologies
emelie.svensson(at)agama.tv
+46 13 240 330
Koen Swings
CTO & MarCom
Zappware
koen.swings(at)zappware.com
+32 11 286 880
About Zappware
Zappware, headquartered in Belgium, uniquely combines creativity and technology
into powerful digital TV solutions for pay TV operators exploiting DVB, IPTV,
OTT and hybrid networks. Its proven platform, currently deployed on millions of
devices around the world, provides an intuitive and personalised multi-screen TV
experience across set-top boxes, connected TVs, smartphones, tablets and PCs. It
includes a powerful service management system that allows the operator to manage
the complete experience and monetise the service. With its Zappware Design
custom user experience service, Zappware also designs full custom user
experiences, which can be custom built on top of Zappware's platform or on
custom environments. For more information, visit www.zappware.com.
About Agama Technologies
Agama Technologies provides next-generation quality assurance and monitoring
solutions for digital TV and video services. As the first company to provide
complete and proven end-to-end, multi-metric monitoring solutions, Agama
continues to pioneer and innovate. TV operators and service providers worldwide
rely on the established Agama DTV Monitoring Solution for systematic
improvements of service quality and customer satisfaction, whilst lowering
operational costs and reducing churn. For more information, visit www.agama.tv.
Full press release (PDF):
http://hugin.info/138960/R/1912524/682630.pdf
Johan Görsjö, Dir of Product Management at Agama Technologies (JPG):
http://hugin.info/138960/R/1912524/682631.jpg
Agama logo (.zip):
http://www.agama.tv/downloads/agama_logo_blue.zip
Zappware logo (JPG):
http://www.zappware.com/download/logo/rgb_zappware_long.jpg
This announcement is distributed by GlobeNewswire on behalf of
GlobeNewswire clients. The owner of this announcement warrants that:
(i) the releases contained herein are protected by copyright and
other applicable laws; and
(ii) they are solely responsible for the content, accuracy and
originality of the information contained therein.
Source: Agama Technologies AB via GlobeNewswire
[HUG#1912524]
Unternehmensinformation / Kurzprofil:
Datum: 21.04.2015 - 09:00 Uhr
Sprache: Deutsch
News-ID 387144
Anzahl Zeichen: 6193
contact information:
Town:
Linköping
Kategorie:
Business News
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