Switzerland's netplus Improves Video Service Quality and Customer Experience with Agama Solution Extension
(Thomson Reuters ONE) -
Following a build-out to cover its end-to-end hybrid TV service delivery,
netplus has already accomplished big wins in raising service quality levels and
customer satisfaction
(Linköping, June 2, 2015) - Agama Technologies, the specialist in video service
quality and customer experience, today announced that netplus.ch SA, a Swiss
triple-play service provider owned by a group of operators, has supplemented its
Agama head-end service quality assurance set-up with Agama's Embedded Monitoring
Solution. This extension enables netplus to cover the complete end-to-end hybrid
IP/cable TV service distribution, giving it awareness and insights that have
resulted in increased control and confidence in its service operations, as well
as improved customer experience and satisfaction.
In 2012, netplus deployed Agama's powerful TV head-end service quality
monitoring solution to continuously ensure that there was no degradation in
quality in any content distributed from its head-end. Up until now, however,
netplus had little control over the quality of its content once it was
distributed by a number of regional operators - it lacked transparency of the
service quality and customer experience beyond the network handover points. To
solve this problem, netplus implemented Agama's Embedded Monitoring Solution,
which now forms an essential foundation for awareness and efficiency in
processes such as fault detection, incident handling, continuous improvements
and change management.
"By building out our Agama solution, to reach from the head-end site all the way
to the point of actual service consumption, we now have complete transparency of
the delivered service quality and usage throughout the end-to-end distribution,"
says Romain Lonfat, Head of iTV Group at netplus. "We started implementing the
Embedded Monitoring Solution six months ago and we have already been able to
improve the quality of our catch up and nPVR services, for instance, by
splitting DOCSIS nodes or fixing household cable installations; and, we have
solved several customer experience affecting problems proactively, before
customers have called our customer support. The Agama solution provides us with,
for example, a list of worst affected customers in terms of user experience,
which has helped us to identify network issues and to locate the most negatively
affected users, as well as to take the necessary measures to fix any issues."
Mikael Dahlgren, CEO at Agama Technologies, adds: "It's with great pleasure we
see a maintained trust from netplus, which has taken the next step in its
efforts to assure optimal service quality, improve operational efficiency and
increase customer understanding by implementing our Embedded Monitoring Solution
and leveraging its modern technology platform. Our aim is to help netplus and
other video operators to streamline their processes by enabling informed
decisions in anything from daily technical service operations and
prioritisations, to first line customer support; and, even how to package and
market services to their customers. We believe that this is a vital component
for an operator's short- and long-term profitability and competitiveness today."
Agama is showcasing its complete solution at the industry trade show ANGA COM
2015 in Cologne on June 9-11. Visit stand J31/10.2 for a live demonstration of
its cutting-edge monitoring, assurance and analytics for OTT, IP and cable video
services; and, to learn how to easily create the actionable insights that help
to efficiently manage service quality and customer satisfaction.
# # #
Media contact:
Emelie Svensson
Director of Marketing & PR
Agama Technologies
emelie.svensson(at)agama.tv
+46 13 240 330
About netplus.ch
netplus.ch SA is a company owned by a group of operators in Switzerland (Valais,
Vaud and Fribourg areas), providing internet, telephony and digital television
services to both residential customers and large companies. For more
information, visit www.netplus.ch.
About Agama Technologies
Agama Technologies provides next-generation quality assurance and monitoring
solutions for digital TV and video services. As the first company to provide
complete and proven end-to-end, multi-metric monitoring solutions, Agama
continues to pioneer and innovate. TV operators and service providers worldwide
rely on the established Agama DTV Monitoring Solution for systematic
improvements of service quality and customer satisfaction, whilst lowering
operational costs and reducing churn. For more information, visit www.agama.tv.
Agama logo (.zip):
http://www.agama.tv/downloads/agama_logo_blue.zip
Mikael Dahlgren, CEO at Agama Technologies (JPG):
http://hugin.info/138960/R/1925283/690757.jpg
netplus logo (PNG):
http://hugin.info/138960/R/1925283/690806.png
Full press release (PDF):
http://hugin.info/138960/R/1925283/690755.pdf
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(i) the releases contained herein are protected by copyright and
other applicable laws; and
(ii) they are solely responsible for the content, accuracy and
originality of the information contained therein.
Source: Agama Technologies AB via GlobeNewswire
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Datum: 02.06.2015 - 08:45 Uhr
Sprache: Deutsch
News-ID 397448
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