European Commission denies statements about KLM
(Thomson Reuters ONE) -
Amstelveen, 19 August 2010- The European Commission has expressed regret at the
recent negative exposure received by KLM Royal Dutch Airlines. Media reports in
recent days have stated that the Commission believed KLM was alleged to have
improperly handled passenger compensation claims. For this reason, the
Commission is thought to have reprimanded KLM. The matter relates to costs
incurred when airspace was closed following the volcanic eruption in Iceland.
The Commission on Thursday issued a new statement renouncing earlier statements.
The Commission confirmed that it had never served KLM with a formal reprimand.
The Commission also made it clear that this complex issue has bearing on the
entire industry, and not just KLM. The airlines, united in the Association of
European Airlines (AEA) argue that the European provision for passenger rights
was never intended to cover extreme circumstances such as these. The
compensation regulations were intended for individual flight delays and
cancellations, and not for circumstances in which the entire airspace was closed
for a lengthy period due to a natural disaster.
KLM wanted to operate at the time, but was not allowed to. In that light, it
would be unreasonable to expect the airline to carry all of the costs, argued
the KLM management. More so now that the Commission and the European Ministers
of Transport have formally agreed that the regulations do not apply to such
circumstances and should be amended as soon as possible. It is expected that
this will be done later this year. In the meantime, KLM will assess all claims
individually.
For more information:
KLM Media Relations, tel: +31(0)20-6494545
[HUG#1439075]
Press Release:
http://hugin.info/130669/R/1439075/383517.pdf
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Source: KLM via Thomson Reuters ONE
Unternehmensinformation / Kurzprofil:
Datum: 19.08.2010 - 19:50 Uhr
Sprache: Deutsch
News-ID 39845
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contact information:
Town:
Amstelveen
Kategorie:
Business News
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