Improve Customer Experience in the Contact Center With New Clicktools Solution
Call Scripting Solution Takes Aim at Sales, Support, Marketing Calls to Reduce Complexity and Maximize Customer Satisfaction
(firmenpresse) - DUBLIN, CA -- (Marketwired) -- 06/26/15 -- Contact centers will gain a vital tool to streamline agent workflows, create more consistent and satisfying customer experiences, and reduce agent on-boarding times with the release of Clicktools for Contact Centers, according to (NASDAQ: CALD), a global leader in cloud-based sales, marketing, learning and customer experience solutions.
The new Clicktools edition, is a call scripting solution focused on improving agent workflows and boosting productivity. The solution enables users, to create powerful, dynamic call scripts that guide agents to ask only pertinent questions, solving issues more quickly for a better customer experience. With Clicktools' CRM integration, critical customer data is at agents' fingertips enabling them to identify additional revenue opportunities.
"For any company that depends on contact centers, whether for customer support, telemarketing or inside sales, enabling agents to deliver a consistently good experience for the customer is a big challenge," said David Jackson, CallidusCloud's VP and General Manager, Engagement Solutions. "The Clicktools technology is ready-made to address this issue. Combining the Contact Centers edition with the Lead to Money suite is a powerful proposition, unique to CallidusCloud, that connects agent pay with customer feedback and call script data, ensuring that every interaction deepens the relationship with the customer."
As part of the CallidusCloud Lead to Money Suite, data on how effectively agents use the scripts and the feedback gathered from customers based on their interactions can be used as key drivers for agent compensation. This creates a powerful pay-for-performance environment where contact centers become a competitive differentiator.
"The solution also allows users to schedule follow-up or escalation activities, ideal for government help/advice lines, fundraising, inbound sales calls and outbound marketing. And because its workflow makes it easy to capture conversations, regulatory compliance is ensured; a major requirement for highly regulated industries such as financial services and insurance," said Jackson.
The solution will be available in general release from August 2015.
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Callidus Software Inc. (NASDAQ: CALD), doing business as CallidusCloud®, is the global leader in cloud based sales, marketing, learning and customer experience solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, and streamline sales compensation -- driving bigger deals, faster. Over 3,900 leading organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time.
The forward-looking statements included in this press release, including, for example, the announcement of new products or services, reflect management's best judgment based on factors currently known and involve many risks and uncertainties. These risks and uncertainties include, but are not limited to, risks detailed in periodic reports we file with the Securities and Exchange Commission, including our most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q.
©2015 Callidus Software Inc. All rights reserved. Callidus, Callidus Software, the Callidus Software logo, CallidusCloud, the CallidusCloud logo, Clicktools, SURVE, syncfrog, TrueComp Manager, ActekSoft, ACom3, iCentera, Webcom, Litmos, the Litmos logo, LeadFormix, Rapid Intake, 6FigureJobs, and LeadRocket are trademarks, service marks, or registered trademarks of Callidus Software Inc.
Chris Bucholtz
CallidusCloud
925-251-2200
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Datum: 26.06.2015 - 12:00 Uhr
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News-ID 403264
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