NewVoiceMedia Helps Vax Clean Up at MCCF Awards
(firmenpresse) - SAN FRANCISCO, CA -- (Marketwired) -- 10/20/15 -- a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, has helped Vax win Contact Centre of the Year -- over 50 seats, at the Midlands Contact Centre Forum Awards.
Run by The UK Contact Centre Forum, the Awards recognize the excellent people, processes and technology that make up the Midlands' contact center sector, from over 700 contact centers across the region. Announced on Friday at a prestigious ceremony, winners were chosen from hundreds of businesses that entered or were nominated for the titles.
With ContactWorld, built on the Salesforce platform, Britain's leading floorcare brand has been able to offer its customer base a completely unique and personalized experience, boosting first contact resolution to an industry-leading 87 percent, while improving employee satisfaction and business efficiencies. Average call handling has been reduced by 20 seconds, the number of calls handled by advisors has increased by 25 percent, and employee satisfaction within the customer service team has rocketed, from being the lowest ranking department in the organization, to the highest.
"Customer experience is a top priority for Vax, so we're thrilled to have been recognized for our hard work with such a prestigious award," said Carole Edwards, head of customer contact at Vax. "With NewVoiceMedia's technology, we've got a great new contact center, a highly motivated customer engagement team and efficiency has escalated. And as we now have a complete view of customer contact, we can offer customers an excellent, personalized experience, every time."
Jonathan Gale, CEO at NewVoiceMedia, added, "We're delighted that Vax has been able to transform its customer experience and business efficiencies since deploying our technology, and that the company's outstanding achievements have been formally recognized by the judges."
Find out more about how Vax has enhanced its customer experience by . For more information about NewVoiceMedia, visit .
powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
Spanning 128 countries and six continents, NewVoiceMedia's 400+ customers include PhotoBox, MobileIron, TNT, Lumesse, Qlik, JustGiving, Canadian Cancer Society and Wowcher. For more information visit or follow NewVoiceMedia on Twitter
Media Contact:
Shauna Roberts
(415) 834-5171
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Datum: 20.10.2015 - 08:00 Uhr
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