Concentrix Named to HfS Healthcare Payers "Winner's Circle"
(Thomson Reuters ONE) -
FOR IMMEDIATE RELEASE
Media Contact: Kymber Lowe, Concentrix
602-903-6220 | media(at)concentrix.com
Concentrix Named to HfS Healthcare Payers "Winner's Circle"
Leading analyst firm cites innovation an 'energetic focus on increasing quality'
FREMONT, CA - Nov. 4, 2015 - Concentrix Corporation has been named to the
"Winner's Circle" of the 2015 HfS Healthcare Payer Operations Blueprint Report,
which ranked 15 service providers based on a survey of industry leaders.
Winner's Circle organizations are those that demonstrate excellence in both
execution and innovation.
"In the midst of all the change going on in the healthcare market through
regulation, mergers, digitalization and consumerism, Concentrix brings a steady
and reliable focus on operations, according to our research," said Barbra
McGann, EVP, Business Operations Research, HfS. "Increasingly, too, Concentrix
is challenging the status quo with use of automation, analytics and
partnerships, such as the one with AHIP Innovation labs, to explore new ways to
work."
Regarding Concentrix, the report highlighted:
· A simple and straightforward approach to executing more insight-driven
impact for payers and members: Concentrix is embracing the "brokers of
capability" approach through Innovation Councils with clients by bringing
together clients, operations leads, Black Belts, analytics experts, and IT
transformation to address the payer client challenges, and driving pilots to
test concepts.
· A focus on quality and use of Intelligent Automation: Concentrix clients
have seen the results of the delivery teams identifying barriers and
suggesting changes to address quality, which has also led to reduced cost in
operations. For example, automation in the claims process enables the team
to audit more than twice as many claims per day and correct errors in real
time. Feedback is automatically sent to the original processor so that
person knows what was corrected, and can be cognizant of catching and
eliminating a repetitive error.
· Recognizable investments in accounts and culture to deliver: Clients
recognize Concentrix's commitment to ensuring delivery teams and tools have
the right context and capability to deliver with continuous improvement.
"Earning a place in the Winner's Circle is an honor and a validation of our
approach to the business," said Peter Preziosi, Global Healthcare Strategist for
Concentrix. "We're dedicated to helping our healthcare clients achieve
operational excellence, while reducing their costs."
Concentrix partners with healthcare industry clients to deliver member-centric
and seamless services across front- and back-office processes. The company
ensures consistent, high-quality member experience and improved business
outcomes using an innovative and collaborative approach to finding solutions.
This is the company's second trip to the Winner's Circle this quarter for
industry leadership. In September, Concentrix was named to the Winner's Circle
of HfS Research's Blueprint 2015 Report: Insurance As-a-Service.
Evaluation Criteria
Data was collected in the second and third quarters of 2015. HfS conducted
interviews with buyers who have evaluated service providers and experienced
their services. Some contacts were supplied by service providers, but interviews
were also conducted with HfS Executive Council members and participants in
extensive market research.
There are two major factor in the criteria. "Execution" represents service
providers' ability to deliver services. It includes real-world solutions,
quality of customer relationships and flexibility. "Innovation" comprises
service providers' ability to improve services. It includes vision for end-to-
end process lifecycle, concrete plans to deliver value beyond cost and
leveraging external drivers such as partnerships and digital technology.
About HfS
HfS serves the research, governance and services strategy needs of business
operations and IT leaders across finance, supply chain, human resources,
marketing, and core industry functions. The firm provides insightful and
meaningful analyst coverage of best business practices and innovations that
impact successful business outcomes, such as the digital transformation of
operations, cloud-based business platforms, services talent development
strategies, process automation and outsourcing, mobility, analytics and social
collaboration. HfS applies its acclaimed Blueprint Methodology to evaluate the
performance of service and technology in terms of innovating and executing
against those business outcomes.
About Concentrix
A wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX), Concentrix is a
leader in high-value global business services. It partners with its clients to
deliver end-to-end customer engagement services, technology innovations,
analytics, process optimization, and business improvements. The global business
services firm transforms the customer experience, and streamlines front and back
office and industry-specific processes to provide the highest value from every
customer interaction. Based in 24 countries with a staff of more than 54,000 who
speak 40+ languages, Concentrix offers industry expertise in 10 industries:
Banking & Financial Services, Healthcare & Pharmaceutical, Insurance,
Technology, Consumer Electronics, Retail & e-Commerce, Government & Public
Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.
For information and recent news, visit www.concentrix.com.
About SYNNEX
SYNNEX Corporation (NYSE:SNX), a Fortune 500 corporation, is a leading business
process services company, optimizing supply chains and providing outsourced
services focused on customer relationship management. SYNNEX distributes a broad
range of information technology systems and products, and also provides systems
design and integration solutions. Founded in 1980, SYNNEX Corporation operates
in 25 countries around the world. Additional information about SYNNEX may be
found online at www.synnex.com.
Safe Harbor Statement
Statements in this release that are forward-looking, such as service and
automation features and capabilities, involve known and unknown risks and
uncertainties which may cause the Company's actual results in future periods to
be materially different from any future performance that may be suggested in
this release. The Company assumes no obligation to update any forward-looking
statements contained in this release.
Copyright 2015 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo,
CONCENTRIX, and all other SYNNEX company, product and services names and slogans
are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, the
SYNNEX Logo, and CONCENTRIX Reg. U.S. Pat. & Tm. Off. Other names and marks are
the property of their respective owners.
SNX-G
--end--
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Datum: 05.11.2015 - 22:00 Uhr
Sprache: Deutsch
News-ID 432482
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contact information:
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Kategorie:
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