Camelot Deploys eGain for Digital Customer Service and Knowledge Management
UK National Lottery Operator Uses eGain's Chat and Knowledge Management Solutions to Enhance Digital Customer Service Experience
(firmenpresse) - SUNNYVALE, CA and SLOUGH, UNITED KINGDOM -- (Marketwired) -- 02/01/16 -- eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that Camelot UK Lotteries Limited ('Camelot') has selected it for proactive, knowledge-guided consumer web chat as part of the company's ongoing digital transformation initiative.
Camelot operates the UK National Lottery, which is Europe's most cost-efficient major lottery as well as the largest online lottery in Europe in terms of sales. In operating The National Lottery, Camelot delivers, on average, over £ 34 million each week to Good Causes and, to date, National Lottery players have raised over £ 34 billion for lottery-funded projects.
With over seven million players, national-lottery.co.uk is one of the top 10 e-commerce sites in the UK. However, much of its customer service is currently provided over the phone. As the first step, Camelot has deployed to provide real-time service to players, while making intelligent, contextual offers for service. Moreover, the deployment will include eGain's award-winning omnichannel knowledge platform, which will enable Camelot to provide intelligent and consistent service across voice and digital touchpoints, while further improving efficiencies by shifting interactions from voice to digital.
"Digital and knowledge are a one-two punch in transforming customer service," said Ashu Roy, eGain CEO. "We look forward to helping Camelot with its digital journey in order to boost revenue, reduce costs, and contribute even more to the Good Cause projects that the UK National Lottery was set up to support."
eGain's customer engagement solutions power digital transformation for leading brands. Our for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world. To learn more about us, visit .
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
Meenakshi Sharma
Tel: 408-636-4505
Jane Stewart
Tel: 1753 464656
Themen in dieser Pressemitteilung:
Unternehmensinformation / Kurzprofil:
Datum: 01.02.2016 - 11:30 Uhr
Sprache: Deutsch
News-ID 447599
Anzahl Zeichen: 0
contact information:
Town:
SUNNYVALE, CA and SLOUGH, UNITED KINGDOM
Kategorie:
Internet
Diese Pressemitteilung wurde bisher 276 mal aufgerufen.
Die Pressemitteilung mit dem Titel:
"Camelot Deploys eGain for Digital Customer Service and Knowledge Management"
steht unter der journalistisch-redaktionellen Verantwortung von
eGain (Nachricht senden)
Beachten Sie bitte die weiteren Informationen zum Haftungsauschluß (gemäß TMG - TeleMedianGesetz) und dem Datenschutz (gemäß der DSGVO).
