Concentrix Ranked in HfS Winner's Circle Again
(Thomson Reuters ONE) -
FOR IMMEDIATE RELEASE
Media Contact: Robert Colbert
480-696-7074
robert.colbert(at)concentrix.com
Concentrix Ranked in HfS Winner's Circle Again
Leading analyst firm ranks Concentrix among elite "As-a-Service" providers
FREMONT, CA - May 26, 2016 - Concentrix Corporation is named to the "As-a-
Service" Winner's Circle by leading analyst firm HfS Research for its contact
center operations and strategy, insights, automation, and the use of digital
platforms.
The inaugural HfS Customer Contact Operations Blueprint Report ranked 18 service
providers and placed only three in the As-a-Service Winner's Circle based on
superior execution, innovation and embodiment of the eight As-a-Service ideals
established by the research firm. Concentrix is one of the three.
"We are honored to be recognized as an elite market leader in this first-of-a-
kind report," said Concentrix President Chris Caldwell. "Concentrix is different
by design and this recognition is a testament to our approach that leverages
innovation, automation and investment to drive superior business outcomes for
our client partners and the evolution of the As-a-Service marketplace."
The HfS report highlighted three Concentrix strengths:
* Path to As-a-Service: The report noted, "Concentrix has a compelling story
for embracing the future As-a-Service economy." The company's automation
strategy is boosted by a global footprint and it has strengthened its
services by increasing expertise in healthcare, banking, fraud analytics and
other verticals.
* Account management: "Concentrix clients laud its focus on implementing
feedback into operations and developing a high level of trust within the
account management structure," the report says.
* Automation that augments talent and impacts outcomes: The report cites a
case study in which Concentrix applied automation to data input and agent
desktop processes for a multinational technology client, automating 93% of a
key process workflow that reduced average handle time from 45 to 20 minutes.
To download full report, go to https://www.concentrix.com/hfs-blueprint-cco/
"Concentrix demonstrated a blend of operational excellence and forward
thinking," said Melissa O'Brien, Research Director, Contact Center and
Omnichannel Operations and BPO, HfS. "Concentrix has one of the strongest
stories we have heard from contact center service providers embracing the future
As-a-Service economy. Most notably, Concentrix is one of the only service
providers looking to embed design thinking into engagements with contact center
clients from the outset. Concentrix is preparing for the future contact center
changes by partnering with technology service providers to help clients write
off legacy and explore potential for intelligent automation. Their digital
contact center strategy is well complemented by sizeable geographic footprint
and scale, a solid talent strategy and strong account management."
This is Concentrix's third trip to the Winner's Circle for industry leadership
within the last 12 months. Concentrix was named to the Winner's Circle of HfS
Research's Blueprint 2015 Report: Insurance As-a-Service in September 2015 and
to the "Winner's Circle" of the 2015 HfS Healthcare Payer Operations Blueprint
Report in November 2015.
About HfS
HfS serves the research, governance and services strategy needs of business
operations and IT leaders across finance, supply chain, human resources,
marketing, and core industry functions. The firm provides insightful and
meaningful analyst coverage of best business practices and innovations that
impact successful business outcomes, such as the digital transformation of
operations, cloud-based business platforms, services talent development
strategies, process automation and outsourcing, mobility, analytics and social
collaboration. HfS applies its acclaimed Blueprint Methodology to evaluate the
performance of service and technology in terms of innovating and executing
against those business outcomes.
About Concentrix
Concentrix, a wholly owned subsidiary of SYNNEX, has operations across 25
countries, with approximately 90 delivery centers. It has more than 70,000
employees servicing more than 400 clients in more than 40 languages. The company
has a large delivery footprint in India, the Philippines, Europe, Asia/Pacific,
North America and South America. Concentrix has expertise in 10 industries and
offers enhanced capabilities in advanced analytics, enabling technologies and
non-voice services. Concentrix delivers services by voice, mobile, social and
web chat across multiple geographies. The company operates with a holistic view
that includes all customer touchpoints in an omni-channel approach. Concentrix
focuses on the following industries: banking and financial services, healthcare
and pharmaceutical, insurance, technology, consumer electronics, retail and e-
commerce, government and public sector, media and communications, automotive and
travel, transportation and tourism. For information and recent news, visit
www.concentrix.com.
About SYNNEX
SYNNEX Corporation (NYSE:SNX), a Fortune 500 corporation, is a leading business
process services company, optimizing supply chains and providing outsourced
services focused on customer relationship management. SYNNEX distributes a broad
range of information technology systems and products, and also provides systems
design and integration solutions. Founded in 1980, SYNNEX Corporation operates
in 25 countries around the world. Additional information about SYNNEX may be
found online at www.synnex.com.
Safe Harbor Statement
Statements in this release that are forward-looking involve known and unknown
risks and uncertainties which may cause the Company's actual results in future
periods to be materially different from any future performance that may be
suggested in this release. The Company assumes no obligation to update any
forward-looking statements contained in this release.
Copyright 2016 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo,
CONCENTRIX and all other SYNNEX company, product and services names and slogans
are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, the
SYNNEX Logo, and CONCENTRIX Reg. U.S. Pat. & Tm. Off. Other names and marks are
the property of their respective owners.
SNX-G
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Source: Synnex Corporation via GlobeNewswire
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Datum: 26.05.2016 - 14:00 Uhr
Sprache: Deutsch
News-ID 473890
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