ConnectWise Reveals Significant Innovations for its LabTech RMM Solution
(Thomson Reuters ONE) -
LabTech 11 release delivers best-in-class functionality and improved user
experience for easier, more efficient endpoint management
TAMPA, Fla., June 21, 2016 (GLOBE NEWSWIRE) -- ConnectWise announced today
significant enhancements to LabTech, its remote monitoring and management (RMM)
solution for technology solution providers. Key upgrades in the LabTech
11 release include a redesigned user interface for the computer screen, a
reinvented patch manager and a number of behind-the-scenes processing
improvements that will greatly improve technician efficiency.
"LabTech 11 is much more than a few system tweaks," said Brett Cheloff, General
Manager of LabTech, when he shared the new capabilities during his Automation
Nation 2016 keynote address. "This set of innovations gives our partners the
industry's most powerful and complete monitoring and management experience in
the marketplace, as well as the means to significantly increase operational
efficiency and grow their businesses."
The most substantial innovations in this latest release of LabTech, which is
used by more than 5,000 technology solution providers worldwide, include:
* Redesigned user interface (UI). The new UI for LabTech 11's computer
management screen, patch manager and Ignite Manager includes wizard-driven
setup and updated screens, at-a-glance metrics, and configurable tile
navigation. The result is a system that is considerably faster and easier to
use.
* Patch manager upgrade. Staged patch deployment - an industry first - is
introduced with LabTech 11, giving users the ability to thoroughly test
patches prior to deployment to critical production environments. Additional
upgrades include automated patch rollout and improved optional third-party
patching options.
* Capacity improvements. Substantial server and script upgrades, along with
the ability to automate even more redundant processes, gives LabTech
partners the power to easily and efficiently manage more endpoints and
expand their business operations.
Cheloff said more than 300 LabTech users across the globe were involved in the
testing of LabTech 11. "Their real-life feedback combined with the skills of our
in-house development team has resulted in a simplified user interface and a more
stream-lined setup that will free our partners from mundane tasks so they can
focus on delivering value to their customers," he said.
One of the LabTech users who has been testing LabTech 11 is Eric M. Hall, Vice
President and CTO of Amaxx. Hall said he appreciates how ConnectWise proactively
requests, embraces and incorporates feedback from its partners.
"We've been piloting LabTech 11 since the beginning of the year and are
extremely pleased with how the new functionality has eased the pressure on our
technicians," Hall said from Amaxx's headquarters in Dublin, Ohio. "The
configurable workspace of the new UI means they can quickly and easily find
information to troubleshoot issues without any interruption to our customers.
When you add in the server and script changes, our team is able to get a lot
more done in much less time."
Ryan Green, Network Operations Manager for SNC Squared Technology Group, a
Joplin, Missouri-based company that also has been testing LabTech 11, said the
new patch manager is key to him. "I don't know of any other RMM system in the
marketplace that incorporates a dedicated testing environment for software
patches. This ability to test patches first and then schedule their rollout in
manageable waves not only saves us many hours every month, but also ensures a
better experience for all our customers. Because we can now confidently automate
and stage patch approval, we've reduced the time from patch release to install
to make our clients' systems more secure," he said.
Serving as the remote monitoring and management piece of the ConnectWise®
Business Suite(TM), the new LabTech 11 functionality will be rolled out to
partners over the next several months, beginning with those who were in
attendance at Automation Nation.
To learn more about LabTech 11, go to www.LabTechSoftware.com/WhatsNew
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About ConnectWise
ConnectWise® transforms how technology solution providers successfully build,
manage and grow their businesses. Through the ConnectWise® Business Suite(TM) -
a comprehensive set of award-winning solutions that deliver a seamless user
experience - ConnectWise gives its partners the ability to increase
productivity, efficiency and profitability. Just as importantly, ConnectWise's
relentless commitment to innovation and unparalleled passion for partner success
assures its partners have comprehensive business support through every step of
their journey. Today, more than 100,000 users in over 50 countries take
advantage of the competitive edge that comes from ConnectWise solutions and its
powerful network of ideas and experts. For more information,
visit www.ConnectWise.com or call 800-671-6898.
Contact Info
Diane Rose for ConnectWise
+1 727.238.7567
diane(at)dkrcomms.com
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Source: ConnectWise via GlobeNewswire
[HUG#2021961]
Datum: 21.06.2016 - 16:00 Uhr
Sprache: Deutsch
News-ID 479172
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