Skyguide scores highly in its 2010 Client Satisfaction Survey
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Skyguide scores highly in its 2010 Client Satisfaction Survey
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Geneva, 18 January 2011. The pilots who use skyguide's services have given the
company good marks. In the company's latest Client Satisfaction Survey, 88% of
respondents in the three key customer segments of airlines, air force and
general aviation are either "satisfied" or "very satisfied" with Switzerland's
air navigation service provider.
Customer satisfaction steadily enhanced
Skyguide's 2010 Client Satisfaction Survey is the third of its kind, following
similar polls in 2003 and 2007. The latest survey extended to over 1 000 pilots
from the three key customer groups of airlines, the Swiss Air Force and general
aviation. The results of this latest survey show an increase in satisfaction in
all customer segments. Some 88% of respondents declared themselves to be
"satisfied" or "very satisfied" with skyguide's services (compared to 69% in
2007). Satisfaction was highest among general-aviation pilots, followed by
airline and thirdly by military pilots.
Good marks for services in all domains
Skyguide also scored higher on the safety front in its latest client survey than
it had in the past. As the high 90% satisfaction rate (compared to 83% in 2007)
shows, all three customer groups largely view skyguide as a safe and reliable
organisation. The company earned good marks for its efficiency and flexibility,
too: 73% of respondents felt that skyguide manages its airspace efficiently and
offers swift solutions in the event of short-notice developments (compared to
59% three years ago). Satisfaction with skyguide's punctuality performance also
improved, from the 42% of 2007 to 60%.
Actions taking effect
"These favourable findings are very encouraging," says Urs Ryf, Head of
Operations. "The strong results clearly show that our endeavours to enhance
client satisfaction are having an effect. But we have only been able to do all
this thanks to the work and commitment of all our personnel." Skyguide makes
sizeable efforts to steadily improve the quality of the services it provides.
Following its last client satisfaction survey in 2007, the company teamed up
with SWISS to hold a series of joint training courses for pilots and air traffic
controllers to promote reciprocal understanding. The action paid off: in the
latest survey, 91% of SWISS pilots were "satisfied" or "very satisfied" with
skyguide's services, compared to 40% three years ago.
skyguide
swiss air navigation services ltd
media relations
CH-1215 Geneva 15
Contact:
phone: +41 22 417 4008
email:presse(at)skyguide.ch
internet:www.skyguide.ch
Skyguide is responsible for providing air navigation services within Swiss
airspace and in the airspace of certain adjoining regions in neighbouring
countries. The company guides the civil and military aircraft entrusted to its
care - around 3 150 flights a day or 1.15 million a year - through some of the
busiest and most complex airspace in Europe. Skyguide is a non-profit limited
company which has its head office in Geneva. The majority of its shares are held
by the Swiss Confederation. The company generated annual operating revenue of
over CHF 362 million for 2009, and employs some 1 400 people at 14 locations in
Switzerland. Skyguide is also a member, together with its sister organisations
in Belgium, France, Germany, Luxembourg and the Netherlands, of the FABEC
initiative to create a common functional airspace block that will bring greater
efficiency to Central Europe's air traffic management services and activities.
The media release can be downloaded from the following link:
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skyguide
Postfach 1518 Zürich-Flughafen Switzerland
WKN: 1957462;ISIN: CH0019574620;
Media release (PDF):
http://hugin.info/134388/R/1480478/415989.pdf
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Source: skyguide via Thomson Reuters ONE
[HUG#1480478]
Unternehmensinformation / Kurzprofil:
Datum: 18.01.2011 - 14:00 Uhr
Sprache: Deutsch
News-ID 50535
Anzahl Zeichen: 4945
contact information:
Town:
Zürich-Flughafen
Kategorie:
Business News
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