Concentrix Named in HfS "Winner's Circle" for Digital Contact Centers
(Thomson Reuters ONE) -
FOR IMMEDIATE RELEASE
Media Contact: Susan Wagy
media(at)concentrix.com
Concentrix Named in HfS "Winner's Circle" for Digital Contact Centers
Fremont, CA - Nov. 30, 2016 - Concentrix Corporation has been named to the "As-
a-Service Winner's Circle" in the inaugural HfS Blueprint: Digitally Enabled
Contact Center 2016.
According to the HfS report, "Concentrix is using design thinking and key
technology partnerships to lead a digital contact center strategy." The
Blueprint also recognized the company's "vision and strategy to be ahead of the
market as a whole."
"Enterprises are increasingly challenged to carry out targeted customer
campaigns and service strategies across multiple channels that result in
measurable business outcomes for clients," said Concentrix President Chris
Caldwell. "We provide relevant and channel-consistent customer messaging through
a strategic balance of talent and technology. This independent industry
recognition by HfS Research is a great reinforcement of our leadership in
Digital Customer Engagement, a cornerstone to digital business transformation.
Winner's Circle organizations are those that demonstrate excellence and receive
client recognition across eight ideals in execution and innovation.
According to the HfS report, "Concentrix is one service provider making some
strides with baking design thinking into its approach with clients." The report
cited an example of client/Concentrix collaboration that resulted in a vision of
"future customer experience" as well as "tactics and a roadmap that were
actionable."
For two years in a row, Concentrix has been honored twice in the same year for
various Winner's Circle designations. The most recent was in April 2016 when it
was named in the elite group of "As-a-Service Providers" in Contact Center
Operations. The HfS report cited the ability of Concentrix to embrace the future
As-a-Service economy, develop a high level of trust within the account
management structure and apply automation that augments talent and impacts
outcomes.
The Blueprint is a spin-off of the previously-published Contact Center
Operations Blueprint and focuses on the digital elements of contact center
Business Process Outsourcing (BPO), highlighting 12 Contact Center BPO service
providers. The HfS definition of digitally-enabled contact center highlights the
use of digital contact channels as well as digital capabilities to shape
customer engagement strategy and omni-channel execution across the enterprise.
About HfS Research
HfS Research is The Services Research Company(TM)-the leading analyst authority
and global community for business operations and IT services. The firm helps
enterprises validate their global operating models with world-class research and
peer networking. HfS Research coined the term The As-a-Service Economy to
illustrate the challenges and opportunities facing enterprises needing to re-
architect their operations to thrive in an age of digital disruption, while
grappling with an increasingly complex global business environment. HfS created
the Eight Ideals of Being As-a-Service as a guiding framework to help service
buyers and providers address these challenges and seize the initiative.
ABOUT CONCENTRIX: Different by Design
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a
leading business services company. We focus on customer engagement and improving
business outcomes for over 450 global clients across six continents. Our
90,000+ staff deliver technology-infused, omni-channel customer experience
management, marketing optimization, digital, consulting, analytics, and back
office solutions in 40+ languages from 125+ delivery centers. We serve
automotive; banking and financial services; insurance; healthcare; technology;
consumer electronics; media and communications; retail and e-commerce; travel
and transportation; and energy and public sector clients. Visit
www.concentrix.com to learn more.
About SYNNEX
SYNNEX Corporation (NYSE: SNX), a Fortune 500 corporation, is a leading business
process services company, optimizing supply chains and providing outsourced
services focused on customer relationship management. SYNNEX distributes a broad
range of information technology systems and products, and also provides systems
design and integration solutions. Founded in 1980, SYNNEX Corporation operates
in 26 countries around the world. Additional information about SYNNEX may be
found online at www.synnex.com.
Statements in this release that are forward-looking involve known and unknown
risks and uncertainties, which may cause the Company's actual results in future
periods to be materially different from any future performance that may be
suggested in this release. The Company assumes no obligation to update any
forward-looking statements contained in this release.
Copyright 2016 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo,
CONCENTRIX, DIFFERENT BY DESIGN, and all other SYNNEX company, product and
services names and slogans are trademarks or registered trademarks of SYNNEX
Corporation. SYNNEX, the SYNNEX Logo and CONCENTRIX Reg. U.S. Pat. & Tm. Off.
Other names and marks are the property of their respective owners.
SNX-G
This announcement is distributed by Nasdaq Corporate Solutions on behalf of Nasdaq Corporate Solutions clients.
The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: Synnex Corporation via GlobeNewswire
Unternehmensinformation / Kurzprofil:
Datum: 30.11.2016 - 12:00 Uhr
Sprache: Deutsch
News-ID 510054
Anzahl Zeichen: 6512
contact information:
Town:
FREMONT
Kategorie:
Business News
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