Reputation Institute Grants Qatar Interior Ministry Certificate for Integrating Reputation Management Systems in its Operational Process
(Thomson Reuters ONE) -
Doha, Qatar - Jan. 30, 2017 - US based Reputation Institute published on its
website www.reputationinstitute.com a report on granting the Qatari Ministry of
Interior completion certificate as the first interior ministry in the world that
integrates reputation management systems in its operations through a series of
stage-wise specialized processes wherein the ministry identified its primary
stakeholders accurately and analyzed the public trends and impressions about the
services provided by the Ministry in the various areas internally and
externally.
As per the report published by the Institute, the project focuses on how the
flow of information between the ministry and various categories related to its
services and activities, ranging from workers in the ministry to the rest of the
beneficiaries, in a way to ensure the provision of correct and adequate
information about the ministry and its services in different areas at a time
when multiple sources of information became the most important challenge faced
by institutions in image building and reputation.
The project, which lasted for more than two years included a variety of
methodological and research programs targeting stakeholders that have been
identified accurately as the most influential in building a mental perception
and reputation of the Ministry of Interior, namely, (citizens, customers,
tourists, employees, the media, and human rights organizations) in addition to
the benchmarking to a number of regional and international ministries and
police forces of the similar nature.
The US-based Reputation Institute carried out the scientific research employing
manual and electronic questionnaires, interviews and media content analysis,
which has helped to provide evaluative information on the image of the Ministry
and its reputation among all parties, in addition to the secretion of many of
the proposals and recommendations that will contribute in developing and
improving performance indicators Interior Ministry and the competent organs.
The Reputation Institute further added that, more than five specialized
workshops were conducted with a targeted model for measuring the reputation of
the Ministry of Interior among the relevant stakeholders, with the participation
of representatives of all competent departments at the Ministry and experts
from the Reputation Institute. The model of image building and institutional
reputation management of the Ministry was adopted in accordance with six main
themes such as development, service, leadership, citizenship, governance,
business environment as well as emotional aspects like respect, admiration,
feeling and trust. Each of the above mentioned themes are denoted with specific
measurement points linking performance measurement with the general impression
among the targeted people.
Speaking at the ceremony, Mr. Nicholas Trad, Executive Partner of Reputation
Institute - Middle East & Africa, lauded the achievements of the Qatar Ministry
of Interior of noticeable progress in building an image of institutional
reputation. He pointed out that it has made a great leap in this area becoming
the first interior ministry in the world that assimilated modern reputation
systems in its operations. Mr. Nicholas added that the modern "reputation
management" theory is based on the management of relationship between the
"reality of the institution" and "the impression of the public about it". The
Reputation Institute has developed models and precise criteria in this framework
which are adopted by the major institutions in the region and around the world.
It is worth mentioning that the concept of institutional reputation is based on
the accumulation of the impressions and mental perceptions towards the
institution with its direct and indirect audience, which were formed directly
by dealing with them or by hearing about it and its potentials. The reputation
management is considered as a discipline that requires involvement more
stakeholders especially those related with mental perceptions and performance
indicators, which are considered as gateways to amass a positive impression
about the institution.
Attachments:
* Copy of Certificate
* Photo of Shield
* Photo of the audience 1
* Photo of the audience 2
For further questions and more information please contact:
Phone: +9627999 444 82
Email: info(at)turjuman.net
Copy of Certificate:
http://hugin.info/168429/R/2074207/779765.jpg
Photo of Shield:
http://hugin.info/168429/R/2074207/779766.jpg
Photo of the audience 1:
http://hugin.info/168429/R/2074207/779767.jpg
Photo of the audience 2:
http://hugin.info/168429/R/2074207/779768.JPG
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The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: Ministry of Interior of the State of Qatar via GlobeNewswire
Datum: 30.01.2017 - 10:00 Uhr
Sprache: Deutsch
News-ID 520584
Anzahl Zeichen: 5836
contact information:
Town:
Doha
Kategorie:
Business News
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"Reputation Institute Grants Qatar Interior Ministry Certificate for Integrating Reputation Management Systems in its Operational Process"
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Ministry of Interior of the State of Qatar (Nachricht senden)
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