Atos launches breakthrough AI engine to transform the IT service desk experience
(Thomson Reuters ONE) -
Strategic partnership with CogniCor, an Artificial Intelligence provider, powers
new capability that enhances Atos' Digital Workplace for better user support and
productivity
Paris (France) and Dallas, TX (USA), April 27, 2017 - Atos, a global leader in
digital transformation, has launched the Atos Virtual Assistant (AVA) leveraging
a next-generation artificial intelligence engine to automate and expand our IT
Service Desk offerings and provide a better user experience as well as enhanced
productivity. Built on a strategic partnership with CogniCor, a Barcelona-based
innovative AI company, AVA is designed to transform user support as more clients
move into adopting a digital environment.
Uniquely tailored for Atos' customers, AVA delivers machine learning
capabilities in the Cloud, and enhances the end-user experience by automatically
answering IT service desk and data center requests in record time through a
virtual agent.
AVA not only solves client issues immediately but also anticipates what may
occur in the future based on collected trend data such as IT tickets, FAQ and
guide books as well as user-generated content. Crawling the web, the AVA
platform is constantly delivering the most accurate and available solution.
As a result, AVA helps reduce time-to-answer and improves service desk
efficiency through a higher quality contact with deep knowledge of key customer
issues and the steps needed to resolve them more quickly.
"Among all our AI partners, CogniCor's platform has the perfect match to Atos'
portfolio of digital workplace services," said Michael Kollar, Senior Vice
President, Chief Digital Officer and Global Head of Cloud Engineering for Atos
North American Operations. "AVA is thus redefining the way Atos is interacting
with its clients by being able to learn exponentially over time from all
internal IT data available and provide a better overall customer experience."
Leveraging its capabilities in deploying enterprise virtual agents using
machine-learning, cognitive methods and Natural Language Processing (NLP),
CogniCor will serve as a co-innovation partner with Atos to deliver additional
AI solutions for Atos' customers that enhance the user experience by automating
processes where possible.
"Our proven AI platform, deployed by several leading brands and built on our
proprietary patent pending cognitive deep learning stack, is a genuine
differentiator in the market.," said Dr. Sindhu Joseph, CEO and Cofounder,
CogniCor. "This partnership significantly enlarges our horizon in North America
by supporting Atos' clients throughout their IT automation journey."
Perfectly integrated within Atos Digital Transformation Factory and a key part
of Atos' help and interaction center within its larger digital workplace
offering, AVA is currently available for all Atos customers.
Atos has been positioned by Gartner as a Leader for European Managed Workplace
Services (MWS), based on its ability to execute and completeness of vision in
its Magic Quadrant for Managed Workplace Services report in January this year.
About Atos
Atos SE (Societas Europaea) is a leader in digital transformation with circa
100,000 employees in 72 countries and pro forma annual revenue of circa ? 12
billion. Serving a global client base, the Group is the European leader in Big
Data, Cybersecurity, Digital Workplace and provides Cloud services,
Infrastructure & Data Management, Business & Platform solutions, as well as
transactional services through Worldline, the European leader in the payment
industry. With its cutting edge technologies, digital expertise and industry
knowledge, the Group supports the digital transformation of its clients across
different business sectors: Defense, Financial Services, Health, Manufacturing,
Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.
The Group is the Worldwide Information Technology Partner for the Olympic &
Paralympic Games and is listed on the Euronext Paris market. Atos operates under
the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and
Worldline.
For further details, please visit: www.atos.net
Press contact
US : Kim Testa | kim.testa(at)atos.net | +1 214.223.5343
Europe & other countries : Terence Zakka | terence.zakka(at)atos.net |
+33 1 73 26 40 76
About CogniCor
Incepted in the year 2012 in Barcelona, and spinnoff from the Spanish Institute
of Artificial Intelligence, CogniCor is the leading provider of Enterprise
Virtual Assistants. CogniCor's patent pending Artificial Intlligence based
platform enables companies to easily train, deploy and manage virtual assistant
chat channels as well as augment the query resolution efficiency of their
customer service staff. Featured by WIRED magazine as one of the hottest
startups from EU and winner of the European Union's Most innovative web startup
award, The company has presence in Europe, US, Singapore and India and is
currently expnding in IT, insurance, financial sectors.
Press contact
pr(at)cognicor.com
For further details, please visit: www.cognicor.com
Click here for PDF:
http://hugin.info/143359/R/2099769/795710.pdf
This announcement is distributed by Nasdaq Corporate Solutions on behalf of Nasdaq Corporate Solutions clients.
The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: ATOS via GlobeNewswire
Unternehmensinformation / Kurzprofil:
Datum: 27.04.2017 - 16:13 Uhr
Sprache: Deutsch
News-ID 538893
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