CTG Announces Application Advantage(TM) Solution Portfolio
(Thomson Reuters ONE) -
Expands the availability of application portfolio management and help desk
services across all industries and geographies served by the Company; reports
results from current clients
BUFFALO, N.Y., May 16, 2017 (GLOBE NEWSWIRE) -- CTG (NASDAQ:CTG), a leading
provider of information technology (IT) solutions and services in North America
and Western Europe, announced today the formal launch of Application
Advantage(TM) to companies in all industries and geographies served by the
Company. Recently developed as part of the Company's ONE CTG initiative,
Application Advantage consolidates several existing services into a new,
comprehensive solution that is designed to maximize the value, efficiency, and
cost-effectiveness of the application management services it provides.
CTG's Gary Mann, Managing Director and Solution Owner, Application Advantage,
commented, "I've been in the application management business for more than 35
years, and our clients in this space are facing more challenges than ever. Cloud
networks, virtualization, multi-lingual support, and complexity of applications
are all examples of the many issues pushing our clients' IT organizations to
their limit. In this environment, the imperatives to reduce costs and improve IT
team productivity have become critically important."
Mann continued, "Application Advantage is helping CTG clients work through these
challenges in order to achieve the results their teams are expected to deliver.
The solution is demonstrating real results for CTG clients across our served
markets, including average first call resolution rates over 90 percent, call
abandonment rates below five percent, and a speed to answer calls under 30
seconds-all while committing to helping our clients reduce costs."
Modular by design for added flexibility, Application Advantage helps CTG's
clients maximize the value of enterprise applications through a suite of
integrated assessment and roadmap, application management, and help desk
services. These services help CTG clients meet their evolving business and
technology needs, while reducing operational costs, creating scalable workforce
capacity, improving technology as well as process efficiencies, and increasing
end-user satisfaction. Services in the portfolio include:
* Assessment and Roadmap: Leveraging Information Technology and Infrastructure
Library (ITIL) and industry best practices as benchmarks, this comprehensive
assessment results in a complete Report of Findings and a Performance
Improvement Roadmap, which address operational processes and optimization
possibilities, IT outsourcing strategy, and other opportunities based on the
organization's application management and support model.
* Application Management: Tier 2 and 3 services ensure 24x7 support for some,
or all, of an organization's application portfolio by providing analysts and
technicians with the technical, application, and in some cases specialized,
knowledge necessary to provide troubleshooting capabilities beyond Tier 1.
Designed to augment CTG's client resources, Tier 2 and 3 services are
scalable to accommodate any size organization or effort.
* Help Desk: Experienced Tier 1 help desk analysts provide "first line of
defense" incident and request resolution in order to quickly and efficiently
address end-user calls and improve first call resolution. Reliable help desk
services allow CTG's client organizations to focus their in-house analysts'
attention on more critical projects and optimization efforts.
Application Advantage engagements include dedicated account management, service
level reporting, continuous process improvement initiatives, and regular quality
monitoring. Additional value-add services are recommended for every project,
based on client need, and can include offerings such as legacy data archiving
support and access to CTG's private cloud-based network. Application Advantage
offers multiple delivery approaches and provides location versatility in order
to address the unique needs of each client. Delivery models currently include
offshore and onshore options, while also providing 24x7 or on-demand support.
Additionally, delivery of CTG's services can be decentralized/virtual,
collocated, centralized on client site or in one of CTG's delivery centers, or a
blended model.
"Application Advantage demonstrates our ongoing commitment to the development of
industry-leading IT solutions that draw upon CTG's wide range of capabilities to
help our clients meet the challenges facing their organizations and industries.
It also underscores our progress in expanding our existing solutions across all
lines of business-a key initiative of CTG's three-year strategic plan," said Bud
Crumlish, CTG President and Chief Executive Officer.
"By building out and formalizing our expertise in areas that deliver high-value,
reliable results for our clients, we are demonstrating our continued commitment
to expanding our expertise in new ways that provide increased benefits to our
clients," Crumlish continued.
For more information about Application Advantage, visit www.ctg.com/application-
advantage or email solutions(at)ctg.com.
About CTG:
Over the last three decades, CTG has provided reliable IT solutions and services
to more than 165 application management and help desk clients, and has supported
more than 900 applications for clients in 45 countries. Delivered by expert
analysts and application specialists, CTG's teams provide dependable, high-
quality management, maintenance, and support for both legacy and current
production applications, including specialized help desk offerings that meet the
unique needs of companies in various industries, including manufacturing,
energy, government, healthcare and life sciences, telecommunications, and
financial services. CTG's help desk analysts currently provide support in seven
languages. CTG has operations in North America, Western Europe, and India. The
company regularly posts news and other important information online
at www.ctg.com.
Safe Harbor Statement
This document contains certain forward-looking statements concerning the
Company's current expectations as to future growth, financial outlook, business
strategy and performance expectations for 2017 and three-year performance
targets, a share repurchase program, and statements related to cost control, new
business opportunities, financial performance, market demand, and other
attributes of the Company. These statements are based upon the Company's
expectations and assumptions, a review of industry reports, current business
conditions in the areas where the Company does business, feedback from existing
and potential new clients, a review of current and proposed legislation and
governmental regulations that may affect the Company and/or its clients, and
other future events or circumstances. Actual results could differ materially
from the outlook guidance, expectations, and other forward-looking statements as
a result of a number of factors, including among others, the availability to the
Company of qualified professional staff, domestic and foreign industry
competition for clients and talent, increased bargaining power of large clients,
the Company's ability to protect confidential client data, the partial or
complete loss of the revenue the Company generates from International Business
Machines Corporation (IBM) and/or SDI International (SDI), the uncertainty of
clients' implementations of cost reduction projects, the effect of healthcare
reform and initiatives, the mix of work between staffing and solutions, currency
exchange risks, risks associated with operating in foreign jurisdictions,
renegotiations, nullification, or breaches of contracts with clients, vendors,
subcontractors or other parties, the change in valuation of capitalized software
balances, the impact of current and future laws and government regulation, as
well as repeal or modification of such, affecting the information technology
(IT) solutions and staffing industry, taxes and the Company's operations in
particular, industry and economic conditions, including fluctuations in demand
for IT services, consolidation among the Company's competitors or clients, the
need to supplement or change our IT services in response to new offerings in the
industry or changes in client requirements for IT products and solutions and
other factors that involve risk and uncertainty including those listed in the
Company's reports filed with the Securities and Exchange Commission as of the
date of this document. Such forward-looking statements should be read in
conjunction with the Company's disclosures set forth in the Company's 2016 Form
10-K, which is incorporated by reference, and other reports that may be filed
from time to time with the Securities and Exchange Commission. The Company
assumes no obligation to update the forward-looking information contained in
this release.
ctg-g
Investors: John Laubacker
Chief Financial Officer
john.laubacker(at)ctg.com
(716) 887-7368
Media: Amanda LeBlanc
Vice President, Marketing
amanda.leblanc(at)ctg.com
(225) 772-8865
This announcement is distributed by Nasdaq Corporate Solutions on behalf of Nasdaq Corporate Solutions clients.
The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: Computer Task Group, Incorporated via GlobeNewswire
Unternehmensinformation / Kurzprofil:
Datum: 16.05.2017 - 15:25 Uhr
Sprache: Deutsch
News-ID 543753
Anzahl Zeichen: 10552
contact information:
Town:
Buffalo
Kategorie:
Business News
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"CTG Announces Application Advantage(TM) Solution Portfolio"
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