SolarWinds MSP Launches MSP Manager Mobile App-Technicians Gain Essential, Immediate Access to Support Information from any Android or iOS device
(Thomson Reuters ONE) -
DURHAM, N.C., July 24, 2017 (GLOBE NEWSWIRE) -- SolarWinds MSP, a global leader
in delivering comprehensive, scalable IT service management solutions to IT
solution providers and MSPs, today announced the launch of its SolarWinds® MSP
Manager(TM) mobile app which is available on both Android® and iOS® mobile
devices. The MSP Manager mobile app provides instant access to all support
tickets and customer information to help users quickly resolve issues from any
location, at any time.
MSP Manager allows users to easily manage customer service support with
integrated ticketing, tracking, and billing; its user interface is simple and
intuitive, helping to make support tasks faster to complete, creating a more
efficient, effective, and profitable IT service organization.
The MSP Manager mobile app provides technicians with invaluable information
straight from their mobile device-delivering a prompt support service to
customers while maximizing technicians' time. The app also enables users to:
* Open a ticket with four quick pieces of information, all chosen from drop-
down menus
* Start and pause time trackers to automatically report time spent with a
customer; timers can be "stacked" if working on multiple issues
* View tickets and schedules instantly
* Access the app with quick login; four-digit or fingerprint sign-in, for
devices that support it
* Receive instant notifications of new tickets or status changes on the mobile
device, or any wearable device that accepts push notifications such as the
Apple Watch®
* Document complex wiring details, error messages, or configurations quickly
and easily with photo attachments; photos can be attached to tickets and
notes, reducing the need to manually input a written description
* Report expense items purchased for customers, such as cables, equipment,
dongles, or software
* Plan the most efficient driving route for a day of on-site visits with
mapping of all locations
"We understand the strong demand for today's service provider to be responsive
to their customers 24/7, that's why we have redesigned our mobile experience
from the ground up to help technicians be more efficient when they're on the
go", said Bryan Zimmerman, senior product manager at SolarWinds MSP. "Offering
help desk, service management, and billing in a single application helps improve
customer service, maximizes technicians' time, and ultimately helps me with my
bottom line."
MSP Manager is now integrated within the SolarWinds MSP Remote Monitoring and
Management platform, supporting users' single pane of glass experience. For more
information please visit www.solarwindsmsp.com.
About SolarWinds MSP
SolarWinds MSP empowers MSPs of every size and scale worldwide to create highly
efficient and profitable businesses that drive a measurable competitive
advantage. Integrated solutions including automation, security, and network and
service management (both on-premises and in the cloud), backed by actionable
data insights, help MSPs get the job done easier and faster. SolarWinds MSP
helps MSPs focus on what matters most: meeting their SLAs and creating a
profitable business. For more information, visit www.solarwindsmsp.com.
The SolarWinds and SolarWinds MSP trademarks are the exclusive property of
SolarWinds MSP UK Ltd. or its affiliates and may be registered or pending
registration with the U.S. Patent and Trademark Office and in other countries.
All other SolarWinds MSP UK and SolarWinds trademarks, service marks, and logos
may be common law marks or are registered or pending registration. All other
trademarks mentioned herein are used for identification purposes only and are
trademarks (and may be registered trademarks) of their respective companies.
© 2017 SolarWinds MSP UK Ltd. All rights reserved.
For more information:
Karla Walls
Karla.walls(at)solarwinds.com
This announcement is distributed by Nasdaq Corporate Solutions on behalf of Nasdaq Corporate Solutions clients.
The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: SolarWinds MSP via GlobeNewswire
Unternehmensinformation / Kurzprofil:
Datum: 24.07.2017 - 16:02 Uhr
Sprache: Deutsch
News-ID 553623
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