Gainsight Announces New 'Voice of the Customer' Offering to Accelerate Customer Success
(Thomson Reuters ONE) -
The Customer Success Company Releases Gainsight for VoC, Combining a Fully
Featured Customer Feedback Management Solution with Best in Class Playbooks that
Immediately Turn Insights into Actions
REDWOOD CITY, Calif., Aug. 02, 2017 (GLOBE NEWSWIRE) -- Gainsight(TM), the
Customer Success company, announced today the availability of a game-changing
Customer Feedback Management solution called Gainsight for Voice of the Customer
(VoC). Gainsight for VoC is a standalone product leveraging the power of the
award-winning Gainsight Customer Success platform to better enable companies to
listen to customers and quickly act on their feedback at scale. As companies
continue to move at an ever-increasing pace toward Customer Success, Gainsight
for VoC provides an easy way to get started and quickly realize value.
Gainsight for VoC provides an end-to-end Customer Feedback Management platform
that turns survey responses into actions, fast. With Gainsight for VoC,
customers can send highly personalized surveys, trigger carefully orchestrated
follow-up actions, and leverage insights to help prioritize investments that
drive customer satisfaction and retention. Furthermore, Gainsight for VoC offers
new and innovative features such as the visual Journey Orchestrator, which makes
it easy for non-technical users to quickly launch multi-step feedback campaigns.
Gainsight has been offering surveys in its Customer Success Platform from the
start, as they are an important part of any Customer Success strategy. However,
companies aren't always ready to deploy a complete Customer Success solution due
to data-related requirements or the need to take on organizational-wide
transformation. Gainsight for VoC has no such requirements, providing an easy
option for companies to quickly get started on their Customer Success journey.
"Listening to your customers and doing something to solve their problems is a
huge part of Customer Success," said Nick Mehta, CEO of Gainsight. "By offering
Gainsight for VoC as a standalone solution, we're making it easy for our clients
to get started with Customer Success without the need for them to tackle issues
like data readiness. Rather, they can deploy quickly and immediately begin to
capture insightful data and act on it."
"There is so much that account teams can do to leverage feedback and manage
customer expectations within their own book of accounts," said Steve Bernstein,
founder of the Customer Success firm, Waypoint Group. "Gainsight for VoC
provides rapid value without the need to engage the entire company for end-to-
end improvements. Teams can quickly deploy and scale their NPS, CSAT, ESAT, or
other feedback-related programs using Gainsight's powerful set of capabilities."
"Many Gainsight customers are already harnessing the power of Gainsight to
listen and act on customer feedback," said Susan Underwood, Head of Worldwide
Client Success at Adobe Sign. "Gainsight for VoC helps us to better listen to
our customers, allowing my team to focus on delivering what the customer needs,
when they need it."
"Most Voice of the Customer tools stop at surveying customers and distributing
the results. This leads to slow, inconsistent or no follow up, which disrupts
customer relationships," said Dee Zepf, VP of Partner Success at Continuum
Managed Services. "Gainsight for VoC solves this problem by ensuring fast and
consistent response to customer feedback."
Create Powerful Surveys in Minutes
Gainsight for VoC provides an easy to use Survey Creator that enables users to
choose common question types, including NPS format, right out-of-the-box.
Surveys are easily personalized, and branching logic and multiple question types
can be combined to craft the perfect survey for a variety of use cases.
Orchestrate Cross-Functional Execution
Gainsight for VoC offers cross-functional playbooks that can be triggered
instantly based on specific survey responses, setting into motion a coordinated
response that can include both digital and human touches. This makes it easy for
teams to quickly and consistently close the loop with customers in ways that
leverage company best practices. The result is improved customer experience,
retention, and upsell.
Leverage Seamless Salesforce Integration
Gainsight for VoC is the only fully featured Voice of the Customer platform
built natively on Salesforce. This allows VoC teams to seamlessly tap into their
wealth of CRM data to more precisely target outreaches, finely tune
personalization, and capture feedback at unique moments in the customer journey.
Additionally, Gainsight for VOC grants field teams visibility to customer
feedback directly within Salesforce, the tool they already use. The end result
includes higher response rates, deeper insights, and greater customer impact.
Scale your Customer Feedback Program
Gainsight for VoC provides a visual Journey Orchestrator, making it simple for
non-technical users to scale their Customer Feedback Management programs. With
an intuitive point-and-click interface, VoC teams can quickly automate
sophisticated outreach and feedback processes. Pre-built multi-step journeys for
NPS and CSAT make it easy to get started fast by leveraging Gainsight best
practices.
For More Information:
* Visit Gainsight for VoC: https://www.gainsight.com/customer-success-
products/voice-of-the-customer/
* Download the Datasheet: http://info.gainsight.com/rs/231-EAT-
840/images/Gainsight_Datasheet_Voice-of-the-Customer.pdf
* Read more about Gainsight's customers: http://www.gainsight.com/customers/
* Join Gainsight's growing team: http://www.gainsight.com/company/
About Gainsight
Gainsight(TM), the Customer Success company, helps businesses grow faster by
reducing churn, increasing upsell, and driving customer advocacy. Gainsight's
product helps you touch customers effectively, track customer health
consistently and transform the way your company orients around the customer.
Gainsight provides a 360° view of customers and drives retention across Customer
Success, sales, marketing, executive and product management. Learn how leading
companies like Adobe, Box, Cisco, DocuSign, HPE, Marketo and Workday use
Gainsight to help their customers succeed at www.gainsight.com.
Connect with Gainsight:
Blog: www.gainsight.com/blog
Twitter: www.twitter.com/GainsightHQ
Facebook: www.facebook.com/Gainsight
Media Contact
Gainsight
William Chamberlain
(310) 926-1516
wchamberlain(at)gainsight.com
This announcement is distributed by Nasdaq Corporate Solutions on behalf of Nasdaq Corporate Solutions clients.
The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: Gainsight via GlobeNewswire
Unternehmensinformation / Kurzprofil:
Datum: 02.08.2017 - 17:00 Uhr
Sprache: Deutsch
News-ID 555074
Anzahl Zeichen: 7595
contact information:
Town:
Mountain View
Kategorie:
Business News
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