Picking an Air Conditioning Repair Contractor
Russell Heating Air Conditioning and Refrigeration is a Service 1st oriented company, and has been serving Canton and Woodstock GA with pride since 2008. Our top priority is Customer Satisfaction at an affordable price. We will always be available for our customers to answer any questions concerning a service or repair.
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When your home heating and cooling system demands repair, you could be tempted to jump to the web or the yellow pages and just commence dialing Heating and Air Conditioning Repair Contractors, choosing the initial one that says they could be there Nowadays! Sadly, this method of deciding upon a contractor although you will be under pressure because your air conditioner or furnace requires repair is often a recipe for disaster for you the homeowner.
Whenever you are selecting out a heating and cooling contractor there are actually far more vital concerns to have answered than just when are you able to be here! I am not dismissing the fact that that's an important element especially if you are hot or cold for the reason that your ac or furnace have to be repaired, however it can end up costing you a ton of money, pressure and aggravation in the long run.
So how do you understand if you have chosen a quality Air Conditioning Contractor? It all starts together with the initial phone get in touch with, but it doesn't stop there.
Some points to think about:
• Check their ratings, items just like the Tucson BBB, Arizona Registrar of Contractors & Angie's List. Google while valuable is often manipulated to show positive reviews and is a less reliable option.
• Is the phone answered professionally and promptly (during normal working hours, if after hours take this with a grain of salt as it is impossible to control the types of employees an after hours answering service hires. If they are not professional, courteous or rude be sure to alert the management/owner of the HVAC Business)
• If the get in touch with is after hours, how extended does it take for someone to contact you to address your concern and provide a time frame for when they can be out to your home.
• Do they give you a clear timeframe for service and also inform you that you will receive a confirmation call prior for the technician heading to your home as a courtesy update and reminder?
Once the get in touch with has been scheduled:
• Do you receive a confirmation call? If so is the technician/dispatcher professional in their demeanor?
• Are they on-time? If not do you receive a courtesy get in touch with advising you that they are running late before their expected time of arrival?
• Simply because HVAC repair could be a complicated business, it is sometimes necessary for a technician to take longer on a get in touch with than expected. A high-quality company will respect your time as valuable and give you as much notice as possible so that you're not waiting unnecessarily for someone to show up whenever you might be doing other much more productive points.
When the Technician arrives:
• Is he prompt and on-time? And if not did he or someone at the office get in touch with you to inform you that he was running late? Your time is valuable and a top quality professional air conditioning professional will respect your time.
• Is his appearance neat, clean and professional? Is he wearing a clean uniform that clearly demonstrates a professional attention to detail?
• Is he polite and professional in his introduction to you? Does he confirm with you the reason for his visit (I'm here to complete your maintenance, repair your air conditioner or furnace etc.)?
• Does he put on shoe covers before entering your home? Though a lot of people may not feel this is necessary, it is the correct thing to do for a technician and shows that he has been properly trained to respect and protect your home.
• Does the technician take a few minutes to discuss with you what you happen to be experiencing with your system? Does he ask probing questions regarding your heating and air conditioning system and does he listen intently to your answers? A well trained heating and cooling technician while being the expert of repairing of your cooling or heating system knows the value of listening to a customer. It may not only assist him in making the correct diagnosis, but may also alert him to other issues he can address that may otherwise be missed if he just focuses on the repair of your air conditioner or furnace.
• Once the diagnosis or maintenance is completed, do they offer to demonstrate what the problem/deficiency is, or do they show you a picture showing the necessity of the repair?
• Are they able to speak professionally and intelligently about the problem so that you can understand what requirements to become done, but more importantly why? Are they educating you and backing up their findings with visual evidence and or readings from their diagnostic tools, or are they trying to sell you something?
• If you say no to one their recommendations, do they remain professional in demeanor? A good quality heating and cooling contractor would never employ technicians who become aggressive or unprofessional when a homeowner chooses to decline a repair.
• Do they seek your approval before performing any work that would be chargeable beyond the diagnostic fee, No work should ever be performed without your permission.
• Do they explain the difference between a Proactive Repair, one that in their professional opinion when the system may still be operational, performing this repair will prevent future far more costly breakdowns. These repairs are always a choice to become made by the customer and should never be treated as a have to! That said it is usually a good idea to perform these types of repairs if your budget will allow for the reason that they typically will save you money at a future date. A Must Repair/Life Safety Repairs are repairs that either have the system not functioning like a bad compressor, or represent a condition that could cause physical harm to you or your home such as bad wiring or cracked heat exchangers. You will find also System Enhancement Upgrades that may be offered, these are always options and should be taken as suggestions and only chosen if you feel it is of value to you and your family.
• Upon completion of any repairs, or maintenance do they offer to show you the defective parts?
• Do they clean up after themselves, is your home left in as good or better condition than when the technician arrived. Did he put all of the screws into the cabinets of the air conditioner and furnace? Are all the covers on correctly and left in a weather tight condition.
• Do they provide you with a professional written service ticket explaining the services performed, all charges, and any recommendations made that you have selected not to have performed at that day.
• Does the technician take the time to make sure you don't have any concerns, and if so do they answer them in a professional manner?
If you utilize this as a guide for how to pick a high-quality heating and cooling contractor, you should not be disappointed. While a professional contractor will perform along these guidelines without any prodding from you the homeowner, it will quickly identify areas of concern for you if they don't. It will give you a chance to seek a second opinion prior to being committed to working with an unprofessional or lackadaisical contractor.
A word of caution, price is not an indicator of professionalism of heating and cooling contractors. I've seen many high priced contractors provide very poor service to their customers and have also seen small lower priced contractors provide exemplary service for their customers. Price is not a good indicator of good quality, and no matter what the price of the repair if the diagnosis is not correct or if the repair is not done appropriately, it will not matter. Look for professionals that stand behind their work and who instill confidence in you that they know what they are doing, but also are willing to stand behind their work with a 100% Satisfaction Guarantee!
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Datum: 15.05.2020 - 09:44 Uhr
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