EZ Lube Rounds Out New Leadership Team With Addition of Roger Dunlap as Vice President of Operations
Southern California's 74 Company-Owned Quick-Lube Retailers Are Getting a Leadership Tune-Up for Improved Service and Quality
(firmenpresse) - COSTA MESA, CA -- (Marketwire) -- 10/11/11 -- , a quick-lube retailer based in Costa Mesa, Calif., is pleased to announce the addition of Roger Dunlap in the role of Vice President of Operations. Dunlap believes that maintaining great morale at EZ Lube is just as important as maintaining the million-plus vehicles that drive through the company's 74 locations each year. As VP of Operations, he's also striving to boost store sales, maintain the brand's positive image with consumers and improve execution within the stores.
"Roger brings the extraordinary depth and range of experience our organization needs as we work to revitalize the company and renew our commitment to outstanding service," says Guy Marsala, President and CEO of EZ Lube. "He has been involved in dynamic, fast-growing retail organizations and multibillion-dollar international companies for many years, and he has rare insights into how to both improve store operations and enhance a brand for long-term results. His vision, experience and enthusiasm make Roger a welcome and vital addition to our new leadership team."
Dunlap's impressive track record as a senior leader makes him a perfect fit for EZ Lube, a company that is more focused than ever on providing quick and affordable service and an emphasis on quality. That track record includes the implementation of a competitive corporate structure at Blockbuster Entertainment that achieved greater efficiency; a 10-percent boost in productivity at Movie Gallery Corporation/Hollywood Entertainment Corporation; and attainment of the highest sales increase in four years at Nine West Group/Jones Apparel Group.
"We're implementing a number of changes and launching a variety of new programs at EZ Lube, all with the goal of taking even better care of our customers, their cars and our employees," says Dunlap. "We're doing it with powerful leadership and a motivated team committed to excellence."
EZ Lube's stores are company-owned and -operated, not franchised, which gives the organization a consistency of price and service that goes unmatched in the quick lube sector. These strengths, combined with a commitment to customer service and convenience, give the company a decided edge over the competition.
Founded in 1988, EZ Lube is Southern California's only locally based quick lube retailer that owns and operates all of its locations. The company is dedicated to making car care 'EZ' for customers by delivering unmatched value and professional service done quickly and with a smile. Its 74 stores stretch from Bakersfield to San Diego, servicing more than 1 million vehicles annually, helping Southern Californians get better gas mileage, reduce emissions and extend the life of their vehicles. EZ Lube offers oil changes and other preventive services, such as fluid and filter replacements, A/C service, intake system cleaning and tire rotations. Because the stores aren't franchised, EZ Lube is able to offer a consistency of service and pricing unparalleled in the market -- backed by an A-plus rating with the Better Business Bureau and a 100% satisfaction guarantee. The high levels of satisfaction rely on excellent customer service and the fact that EZ Lube insists on using quality brands like Castrol, Mobil 1, and Chevron, alongside value-priced options for the budget-conscious consumer. For more information, visit .
Leslie Licano
Beyond Fifteen Communications
949-733-8679
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Datum: 12.10.2011 - 00:13 Uhr
Sprache: Deutsch
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