For clear and quick communication between companies and customers
(firmenpresse) - Bizerba presents a mobile solution for service engineers
Balingen, 4th November 2009 – Bizerba http://www.bizerba.com, the technology company from Balingen, is expanding its mobile productivity service in the service portfolio to improve dialogue between customers and companies. “Especially in economically difficult times it is important for customer loyalty to create communication as effectively and clearly as possible,” says Robert Keller, Director Business Services at Bizerba. He is presenting Mobile SIS – a mobile solution for service engineers at Voice Days plus 2009 http://www.voicedays.com.
“The customer calls our call centre. An order is then issued and is transferred to the control room, the SIS Control Centre using SAP administration software. From there staff send out all necessary information, for example specific details about spare part management or equipment history, via GPRS/UMTS to the relevant engineer’s pocket PC on site,” says Keller. He/she then sends the customer confirmation by fax or email. “When the order has been completed,” continues Keller, “all order data is checked with SAP and compiled into a service report. Then an invoice is drawn up and sent to the customer.” What is also new is that the spare parts used are automatically delivered the next evening to the engineer’s vehicle without any separate ordering.
Bizerba employs about 1000 staff in customer services worldwide, 240 are employed as service engineers in Germany. The SIS countries at Bizerba include Switzerland, Italy, France, the USA, Hungary, Belgium, the Netherlands and England as well as Germany. Roll out to another 18 countries is planned.
About Robert Keller:
Robert Keller has been employed as Director Business Services International at Bizerba since 1995. His many years of experience in the field of After Sales has contributed to Bizerba focusing on innovative service concepts. The Kundendienst-Verband Deutschland e.V. (German Association of Customer Services) awarded him with the German Service Management prize for his work at Bizerba. Robert Keller began his professional career with training and employment as an information electronics engineer and service manager in France. Robert Keller studied Economics at the Offenburg University for Applied Sciences and at the Luis Pasteur University of Strasburg.
About Bizerba:
Bizerba is a worldwide operating technology company offering professional system solutions for weighing, labelling, information and food field engineering in the sectors of retail, the food and manufacturing industries and logistics. Sector-specific hard and software, high-performing network compatible management systems as well as a wide range of labels and consumables as well as business services ensure the transparent control of integrated business processes and a high level of availability of Bizerba-specific service features.
Worldwide, Bizerba has a presence in over 120 countries with investments in 41companies in 23 countries and subsidiaries in 56 countries. Company turnover in 2008 stood at around 433 million euro. The company’s headquarters – with around 3100 employees – is in Balingen; further manufacturing plants are located in Meßkirch, Bochum, Vienna (Austria), Pfäffikon (Switzerland), Mailand (Italy), Shanghai (China), Forest Hill (USA) und San Louis Potosi (Mexico).
For enquiries, please contact:
Bizerba GmbH & Co. KG
Claudia Gross
Director Global Marketing and Communication
Wilhelm-Kraut-Straße 64
D-72336 Balingen
Germany
Telephone +49 7433 12-33 00
Fax +49 7433 12-5 33 00
E-mail: claudia.gross(at)bizerba.com
Datum: 04.11.2009 - 16:50 Uhr
Sprache: Deutsch
News-ID 7699
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Kategorie:
Business News
Typ of Press Release: bitte
type of sending: Veröffentlichung
Date of sending: 04.11.2009
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"For clear and quick communication between companies and customers "
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