Echopass Corporation Announces EchoPlace
Partners Plus Open Cloud Platform Equals Innovation and Reduced Costs
(firmenpresse) - PLEASANTON, CA -- (Marketwire) -- 11/01/11 -- Echopass Corporation today announced the launch of EchoPlace, where enterprise clients have the choice in how best to optimize their customer service through innovation from leading suppliers connected to the open Echopass cloud platform. Working together, Echopass and its EchoPlace partners deliver solutions that improve the customer experience and loyalty, enhance operational efficiency and accelerate time to value while leveraging the enterprise's existing assets.
"Enterprises are overwhelmed with technology solutions today that don't effectively communicate or integrate with one another -- and they want simplicity -- not complexity," said Echopass CEO and Chairman Vincent Deschamps. "Enterprises are further challenged by limited IT resources to manage an ever increasing amount of business transformation initiatives as well as burgeoning social media, analytics, and video. EchoPlace solves these problems. EchoPlace is a simple and proven avenue to integrate disparate technologies into a seamless solution that improves the enterprise customer's experience and creates competitive differentiation."
EchoPlace enables enterprises to optimize newly acquired or existing, premise or cloud, technology, such as IP/PBX systems like Cisco Unified Communications Manager (UCM), by seamlessly integrating all into the Echopass Cloud. Once connected to the cloud, enterprises can then access and deploy market leading and innovative solutions utilizing the open Echopass platform. By providing this extended portfolio of value added applications and services, EchoPlace makes it easier for enterprises to implement their critical strategies for enhancing the customer experience and improving operational efficiency. Critical business assets and customer satisfaction processes can either be acquired or retained based on what is in the best interests of both the enterprise and their customer.
"How enterprises determine which solutions best meet and support their specific requirements should be a business and IT decision and not an all-in-one single vendor solution decision with limits on capabilities and innovation," said Deschamps. "Taking risk and cost out of the complex integration challenges is a foundational value proposition of EchoPlace. Echopass and EchoPlace partners collaborate seamlessly, with no finger pointing between suppliers."
California State Teachers Retirements System (CalSTRS) recently adopted such an integrated solution strategy when they deployed a new contact center solution to support their 850,000 teachers. "Echopass successfully deployed their Hosted Contact Center services which are fully integrated with CalSTRS on-premise Cisco UCM system," said Ray Greenhouse, CTO, Enterprise Initiatives & Technology at CalSTRS. "The Echopass team worked in a highly collaborative fashion with my team to integrate their services without incident. As a CTO, having the flexibility to select what technology works best for our requirements allows CalSTRS to make the best decisions for our business and for our members."
Outrigger Enterprises Group integrated multiple applications into a seamless solution for their customer facing agents. "We redirected all of our customer touch points to the Echopass cloud to skill base route all voice, fax, email and chat interactions for our customers so they could contact us any way they choose. There has never been any finger pointing between our staff and Echopass," said Bill Peters, Vice President of Reservation Services and Market Development with Outrigger Enterprises Group. "In addition, a few years ago when we wanted a simple workforce management application we chose Monet, another cloud offering. Echopass readily integrated with them and the partnership has been great for Outrigger."
EchoPlace is a powerful solution for the complexity of today's demanding customer service environment because of the strength and expertise of Echopass and the capabilities of almost thirty (30) market leading companies already part of EchoPlace. There is significant and on-going investment in the combined talent, R&D and market reach of these 30 world class partners. Clients can now be assured that they have access, through EchoPlace, to all of the available leading edge innovation they need to drive competitive advantage with a solution set unmatched by any single source provider in today's market.
EchoPlace includes three types of partners: Integrated Solution Partners, End-to-End Solution Partners, and Business and Technical Consulting Services Partners. A number of partners provide solutions that transcend multiple areas, such as Verint. Verint is both an Integrated Solution available on-premise, and an End-to-End partner implemented in the Echopass Cloud. "Verint and Echopass have partnered to provide integrated solutions to customers both on premise and as part of an end-to-end hosted solution," said Ryan Hollenbeck, senior vice president global marketing, Verint Witness Actionable Solutions. "We think having the choice of a variety of flexible models is fantastic for our combined customers."
Integrated Solutions are available directly from EchoPlace partners to enterprise clients. Integrated solutions are pre-integrated to the Echopass Platform but deployed outside the Echopass Cloud. Many of these are existing assets already utilized by enterprises and others include new assets that enterprises wish to acquire and manage themselves.
End-to-End Solutions Partners are those whose technology, applications, and services are hosted within the Echopass Cloud, are fully scalable on demand, and are available under an end-to-end Echopass Service Level Agreement. No other Cloud based contact center includes as many comprehensive solutions from market leading companies as Echopass. Innovation and thought leadership help create competitive differentiation and powerful solutions for enterprises.
Business and Technical Consulting Services Partners specialize in value-added consulting services, business transformation and application development.
Echopass is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan including the North American Market Share Leadership Awards in both Hosted ACD and Hosted Agent Performance Optimization for 2011. The company is headquartered in Pleasanton, CA. For additional information, please visit or call 1-888-622-5345.
Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.
Rob Farris
Chief Marketing Officer
Echopass Corporation
(801) 559-8680
Ellen Pensky
Media Consultant
(925) 699-7921
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Datum: 01.11.2011 - 12:00 Uhr
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