Corsearch Takes Top Honors in the World Trademark Review Survey's Trademark Watching Category
Survey Participants Comprised of In-House Counsel and Private Practitioners Reinforce Corsearch's Best-in-Class Status for Watching and Search
(firmenpresse) - NEW YORK, NY -- (Marketwire) -- 11/03/11 -- , leading provider of the most innovative solutions to protect local and global brands and trademarks, today announced it has been ranked first in the watching category and second in the searching category by in-house counsel and private practitioners as part of World Trademark Review's annual Global Trademark Survey. Corsearch is part of .
In the World Trademark Review survey, participants were asked to rate service providers in four main sub-sectors, two of which applied to Corsearch: trademark watching and trademark searching. Participants were asked to identify and rate, on a scale of one to 10, the services they received across the sectors examined. Over 1,000 submissions were made.
: Corsearch ranked #1 in this category, receiving a 7.6 score for the quality of data received, a 7.6 for the flexibility and usability of search results, a 7.3 for linguistic capability and a 7.7 for likelihood of recommending the service provider. Industry averages are 7, 6.8, 6.6 and 7 respectively.
: Corsearch ranked #2 in this category, receiving a 7.6 score for the quality of data received, a 7.5 for the flexibility and usability of search results, a 7.1 for linguistic capability and a 7.5 for likelihood of recommending the service provider. Industry averages are 7.2, 7.1, 6.8 and 7.1 respectively.
The survey also revealed significant trends and issues facing the industry. Customer service and ongoing support was regarded as more important than the software and systems offered. "Corsearch has a dedicated customer service, and product support team whose core responsibility is to answer our clients' questions, provide guidance and support and make sure the experience they have with Corsearch meets and exceeds their expectations," said Josh Braunstein, General Manager, Corsearch. "Our staff goes through extensive customer service training and continuing trademark education."
Participant feedback also highlighted other needs, many of which Corsearch already addresses with its offerings. For example, cloud-based services and the future of paperless reports were topics repeatedly mentioned. Corsearch customers currently view 70 percent of their Comprehensive Search reports using the Advantage® web-based platform. With the web-based platform, all products can be reviewed using the platform which Corsearch recognizes can assist clients in improving their review time, reduce internal costs and eliminate the need for paper.
The World Trademark Review is the world's only independent multimedia publication dedicated exclusively to reporting on trademark issues for in-house and private practitioners internationally. The complete was published November 1st as part of the 34th edition of World Trademark Review.
Corsearch's and enable trademark and brand professionals to effectively manage the trademark screening, search review and watching processes. Corsearch's expansive international reach allows customers to screen trademarks in more than 60 countries worldwide. With its customer-designed technology tools like Corsearch® Advantage™ and Edital.com, Corsearch empowers its customers with the ability to easily, quickly and flexibly monitor, clear and protect their brands in an increasingly complex business environment. Corsearch is part of Wolters Kluwer Corporate Legal Services, the professional's first choice for legal compliance services and performance management solutions for nearly 120 years. For more information, please visit .
Wolters Kluwer Corporate Legal Services is the leader in legal process and business performance management. It delivers the people, products and processes to drive transparency, ensure accountability and provide organized, accurate and actionable information for legal, financial and insurance professionals. CLS's business brands -- CT Corporation, NRAI, BizFilings, Corsearch, CT Lien Solutions and TyMetrix -- empower organizations to make better business decisions and be more efficient in today's highly transparent business environment.
Wolters Kluwer Corporate Legal Services is a business of Wolters Kluwer, a market-leading global information services company. Wolters Kluwer has 2010 annual revenues of EUR 3.6 billion ($4.7 billion), employs approximately 19,000 people worldwide, and maintains operations in over 40 countries across Europe, North America, Asia Pacific, and Latin America. Visit .
Stacy Nobles
Director of Communications
Wolters Kluwer Corporate Legal Services
212.590.9058
Danielle Lundquist
Management Supervisor
Peppercom
212.931.6157
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Datum: 03.11.2011 - 18:06 Uhr
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