Cisco Live 2012: the Future of Technology and Business /ANDTEK presents powerful large-scale solutions in San Diego
Munich / Hallbergmoos, May 10, 2012 - Unified communications solutions both for large corporations and medium-sized enterprises will be displayed by ANDTEK at “Cisco Live 2012”, June 10-14 in San Diego, California. The company will focus on its products for corporate switchboards, contact centers, voice recording, database integration, and provisioning. ANDTEK is one of the select providers of business communications solutions invited to display their wares at Cisco Live, one of the most renowned trade shows for IT technology.
With “Contact Center”, ANDTEK GmbH offers a large-scale call distribution system. Picture: ANDTEK(firmenpresse) - Highlights on the ANDTEK booth (#443) in the San Diego Convention Center will include corporate switchboard software “AND Desktop AC” and the call routing solution called “Contact Center”. Because both solutions are highly scalable and allow for centralized management, they are ideal for large corporate applications.
“Contact Center” can be integrated into existing IT environments to route incoming calls automatically to the right agent. The agent will be able to see on its IP telephone real-time status reports about other agents in the group, providing data as number of logged-in users, the group's accessibility rate, and the number of callers in the queue. One example is Generali Deutschland Informatik Services GmbH, Germany (GDIS) which uses this solution to route incoming calls to some 1,400 employees at five different locations.
The contact center software can be used in both phone-based and CTI (PC-based) applications. Supervisor telephones can be integrated into the IP environment to allow monitoring the workload of several groups simultaneously. Supervisors can also access additional services such as statistical information about agents, calls, or queues. “Crystal Reports” are an analysis tool for workload-related data based on agent records and the number of received and lost calls.
“AND Desktop AC” is a corporate switchboard solution for large customer databases and CRM systems to be shown by ANDTEK at Cisco Live 2012. The software is tailored for companies with 100,000 or more employees, including insurance companies, financial institutions, and automakers. ANDTEK's switchboard application is IT-compliant and has guaranteed reliable scalability up to thousands of work stations.
The ANDTEK switchboard system will allow outside calls to be correctly routed with security. Thanks to its intelligent search feature, the package will be able to pinpoint a staff member's specific physical location.
The switchboard solution also allows instant access to hundreds of thousands of entries in different database formats via IP phone, web browser, or PC.
For text copy and pictures please visit http://www.fuchs-pressedienst.de. fp512e02
Themen in dieser Pressemitteilung:
unified-communications
solutions-de-communication-ip
contact-center
grands-groupes
distribution-des-appels
cisco-live
Unternehmensinformation / Kurzprofil:
ANDTEK GmbH, founded in the year 2000, is specialized in intelligent and custom-made unified communications applications and additional benefit services. The solutions developed and implemented by ANDTEK support companies of all areas of business in improving communication processes and open up innovative possibilities to use the IP telephony like for example voice recording, presence services or security applications. Among other things ANDTEK's IP communications solutions are predestined for finance companies, public service, health care, trade, industry and judiciary.
ANDTEK GmbH
Roland Russwurm
Am Soeldnermoos 17
85399 Hallbergmoos
Phone: +49 811 95 94 960
Fax: +49 811 95 94 676
press(at)andtek.com
www.andtek.com
Fuchs Pressedienst und Partner, Journalisten PartG
Franz Xaver Fuchs
Narzissenstr. 3 b
86343 Koenigsbrunn
Phone: +49 8231 609 35 36
Fax: +49 8231 609 35 37
info(at)fuchs-pressedienst.de
www.fuchs-pressedienst.de
Datum: 10.05.2012 - 13:58 Uhr
Sprache: Deutsch
News-ID 144947
Anzahl Zeichen: 2799
contact information:
Contact person: Roland Russwurm
Town:
Hallbergmoos
Phone: +49 811 95 94 960
Kategorie:
Telecommunication
Typ of Press Release: Messeinformation
type of sending: Veröffentlichung
Date of sending: 10.05.2012
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