Voxeo CEO Jonathan Taylor to Deliver Keynote Address at SpeechTEK 2012
Other Voxeo Senior Executives Speak at SpeechTEK and New Customer Service Experience Conference on Mobile Self-Service Trends and More
(firmenpresse) - ORLANDO, FL -- (Marketwire) -- 08/01/12 -- Voxeo, the leading provider of Unlocked Communications™, is proud to announce that its CEO Jonathan Taylor will deliver the keynote luncheon address at SpeechTEK 2012, the world's largest conference and exhibition dedicated exclusively to speech technology, on Tuesday, August 14th at the Marriott Marquis New York.
Jonathan's Keynote, titled "Customer Self-Service: Past, Present and Future" will reflect on the developments of self-service and speech technology over the past 20 years, the dramatic progression from basic touch-tone response to more intelligent interactive voice response and multi-channel communications spanning SMS, chat, mobile web, social and smart phone applications. Jonathan will discuss the leading trends in our industry today, as well as predict some of the changes we'll likely see in customer self-service over the next 20 years.
Other topics that Voxeo senior executives will be discussing at and include:
Getting the balance right between self- and agent-assistance in the call center to create superior customer service;
Adding voice to web pages;
How to provide a seamless and engaging customer experience across many channels, including speech, web, and mobile, by using a predictive multichannel platform;
How businesses are evolving their customer service strategies to keep pace with the preferences and expectations of today's mobile customers;
Adding location-based services that will deliver better customer experiences and higher automation success rates;
Interacting with your customers as they tweet, text, talk, and browse the mobile Web, without multiplying your efforts and expenses; and
Best practices for building a service-based culture using customer satisfaction surveys and Voice of the Customer Programs.
10:15am-11:00am A101 Business Strategies
SpeechTEK
Astor Ballroom, 7th Floor
Tobias Goebel, Sr. Solutions Engineer - Voxeo
1:15pm - 2:00pm D103 Technology Advances
SpeechTEK
Location: Chelsea/Gotham, 7th Floor
Daniel Burnett, Director of Speech Technologies and Standards - Voxeo
2:15pm - 3:00pm C104 Customer Experiences
SpeechTEK
Location: Empire/Hudson, 7th Floor
Tobias Goebel, Sr. Solutions Engineer - Voxeo
8:00am - 8:45am SD201 Sunrise Discussion
SpeechTEK
Location: Astor Ballroom, 7th Floor
RJ Auburn, CTO - Voxeo
11:45am - 12:30pm D202 Technology Advances
SpeechTEK
Location: Chelsea/Gotham, 7th Floor
Brian Feinberg, Sr. Solutions Engineer - Voxeo
12:30pm - 1:45pm
SpeechTEK Keynote Luncheon
Location: Broadway Ballroom, 6th Floor
Jonathan Taylor, Chairman and CEO - Voxeo
2:45pm - 3:30pm D204 Technology Advances
SpeechTEK
Location: Chelsea/Gotham, 7th Floor
Moderator: Daniel Burnett, Director of Speech Technologies and Standards - Voxeo
3:10pm - 3:30pm CSE Solutions Showcase
Customer Service Experience
Location: Duffy/Columbia, 7th Floor
Tobias Goebel, Sr. Solutions Engineer - Voxeo
10:45am - 11:30am C301 Customer Experiences
SpeechTEK
Location: Empire/Hudson, 7th Floor
Daniel Burnett, Director of Speech Technologies and Standards - Voxeo
1:45pm - 2:30pm C303 Customer Experiences
SpeechTEK
Location: Empire/Hudson, 7th Floor
Amy Downs, Director, Customer Solutions - Voxeo
1:30pm - 4:30pm STKU-9
SpeechTEK
Location: Chelsea/ 7th Floor
Daniel Burnett, Director of Speech Technologies and Standards - Voxeo
If you're attending SpeechTEK 2012 and The Customer Service Experience conference, make sure to visit Voxeo at booth 501. For more information about the conferences, go to and . Use VIPVOXE for a discount when registering.
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, mobile web, unified communications and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving--fueled by a company-wide obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at , or .
Bridgette King
Get The Scoop Communications
954.937.9616
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Datum: 01.08.2012 - 13:12 Uhr
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News-ID 170717
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