Customer satisfaction 2012: skyguide well-rated again
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skyguide /
Customer satisfaction 2012: skyguide well-rated again
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Geneva, 9 August 2012. Pilots have awarded a good mark to Swiss air navigation
services: according to the results of the customer satisfaction survey
2012, 89% of the pilots questioned in the three main customer sectors - airline
companies, Air Force and light aviation - are either satisfied or very satisfied
with the services provided by skyguide.
Notable increase in satisfaction in the Air Force sector
The skyguide customer satisfaction survey 2012 is the fourth of its kind to be
conducted, after those of 2003, 2007 and 2010. More than 1100 pilots in the
three main customer sectors - airline companies, Air Force and light aviation -
were surveyed. The result is that customer satisfaction is increasing overall.
Among the pilots questioned, 89% stated that they are satisfied or very
satisfied with Swiss air navigation services (as opposed to 67% in 2007 and 88%
en 2010). The pilots of airline companies are those who are most satisfied,
followed by their colleagues in the light aviation sector. The greatest
improvement is noticeable among the military pilots, whose global satisfaction
rate increased from 79% in 2010 to 86% in 2012.
Services well-rated in all the areas
The criteria best rated by the pilots was safety. In fact, the rate of
satisfaction of 92% shows that the three customer sectors consider skyguide to
be a safe and reliable company. Skyguide also obtained good ratings in the areas
of efficiency and flexibility with 78% of the pilots judging that it is managing
the airspace in an efficient manner. With regard to flight punctuality, the
satisfaction rate has also increased, reaching 64% in 2012.
Customer satisfaction is very important for skyguide
Alex Bristol, Operations Manager at skyguide, is very happy with the good
results recorded and this positive trend: "Our customers' opinion shows that we
are on the right track. For a public service company such as ours, customer
satisfaction is very important, but we want to continue improving further."
skyguide
swiss air navigation services ltd
media relations
CH-1215 Geneva 15
Contact:
phone: +41 22 417 4008
e-mail: presse(at)skyguide.ch
internet: www.skyguide.ch
Skyguide is responsible for providing air navigation services in Switzerland and
in certain parts of neighbouring countries. With its 1,400 employees active at
14 locations in Switzerland, skyguide safely and efficiently guides some 3,270
flights civil and military aircraft a day - or 1.2 million a year - through the
busiest and most complex airspace in Europe. Skyguide stands for continuous
improvement, focussed innovation and creative cooperation. Together with its
partner organisations in Belgium, France, Germany, Luxembourg and the
Netherlands, the company forms the FABEC alliance in charge of managing Central
Europe's airspace. Skyguide is a non-profit limited company which has its head
office in Geneva. The majority of its shares are held by the Swiss
Confederation.
The media release can be downloaded from the following link:
Media release (PDF):
http://hugin.info/134388/R/1633046/523951.pdf
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Source: skyguide via Thomson Reuters ONE
[HUG#1633046]
Unternehmensinformation / Kurzprofil:
Datum: 09.08.2012 - 15:11 Uhr
Sprache: Deutsch
News-ID 173311
Anzahl Zeichen: 4207
contact information:
Town:
Zürich-Flughafen
Kategorie:
Business News
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"Customer satisfaction 2012: skyguide well-rated again"
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