City of Denton Selects ITinvolve for Social Knowledge Management, Change Management
ITinvolve Delivers Operational Insight and Visibility to Manage Knowledge and Changes in Complex IT Environments, Dramatically Improving Service Delivery
(firmenpresse) - HOUSTON, TX -- (Marketwire) -- 08/13/12 -- ITinvolve, the first cloud-based IT management solution for the social enterprise, today announced that the City of Denton, (TX) has selected ITinvolve to help manage its IT assets. The City of Denton chose both ITinvolve for Social Knowledge Management™ and ITinvolve for Change Management™ to improve asset management and help understand the impact of changes in its IT environment.
"We selected ITinvolve because it was the only company we found that has a unique, cloud-based solution to help us better manage our IT assets," according to Melissa Kraft, Systems Security Manager, Technology Services for the City of Denton. "We need to better understand relationships and dependencies between physical assets, and also be able to track the policies and knowledge that relate to those physical assets. We were looking for a tool that provides us a single, federated source of that kind of knowledge."
"ITinvolve is going to help our IT staff improve the change management process," she explained, "and help visualize and understand the potential risks associated with making IT changes. This is going to help our decision making process, and increase our IT efficiency. We look forward to better efficiency, performance, and reducing the risks of making IT changes."
As a civic leader, the City of Denton provides services for a variety of different city departments.
"We are pleased the City of Denton recognizes the need and the value that ITinvolve can bring to its IT environment," said ITinvolve Chief Executive Officer Logan Wray. "We look forward to helping them transform IT management with solutions that leverage our innovative technologies for the social enterprise."
Denton, Texas is a Main Street USA City in the North Texas region. Established in 1857, Denton is the county seat of Denton County and was named for John B. Denton. Denton is unique in composition; the city is comprised of over 92 square miles with a population of 113,000. Denton is home to two major universities, the University of North Texas, and Texas Woman's University, and two regional hospitals. Denton has experienced rapid growth of the past decade and has been recognized among of the fastest growing cities nationwide. Denton is also a recognized leader in the use of technology for municipal governments.
ITinvolve is the first cloud-based IT management solution for the social enterprise. ITinvolve helps IT professionals understand and manage complex IT environments and automatically provides them with the knowledge they need to solve incidents faster, understand the cause of problems completely, and substantially reduces the risks of changes going bad. As a result, we help reduce the cost of delivering far better service to our customers. Built on secure and scalable Force.com architecture, ITinvolve requires no hardware or software and is remarkably easy to use.
Call 1-877-741-8944 or visit Follow on Twitter (at)ITinvolve
Jim Engineer
e-Rainmaker PR for ITinvolve
Mobile: 630.728.1387
(at)jimengineer
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Datum: 13.08.2012 - 14:28 Uhr
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News-ID 173987
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