Ci&T Provides Dow AgroSciences Brazil With Technical Management and Maintenance for Distributor-Support Portals
Dow AgroSciences Brazil Experiences Cost Savings, Operational Improvements and up to a 60 Percent Decrease in Some Technical-Support Calls
(firmenpresse) - KING OF PRUSSIA, PA -- (Marketwire) -- 09/25/12 -- , a Nearshore provider of value-driven web and application services and software product engineering, today announced that it is providing and maintenance to Dow AgroSciences Brazil, the leading-edge provider of crop protection and plant biotechnology solutions. Ci&T is responsible for supporting Dow AgroSciences Brazil's Green Light Portal and AMS Business Support Service, the primary technical support channels for its thousands of distributors.
Ci&T maintains Dow AgroSciences Brazil's Green Light Portal, an online support channel for distributors, ensuring that it is glitch-free and continuously available to customers. Ci&T's also provide technical support to the AMS Business Support department, which responds to calls from distributors through a toll-free hotline.
In the first six months of working with Ci&T, Dow AgroSciences Brazil experienced major operational improvements. The most notable being the reduction of recurring hotline calls, which freed up internal resources to focus on more business-critical activities. By providing technical support to the AMS Business Support Service, Ci&T is able to define the root cause of a customer problem. Ci&T provides that information to Dow AgroSciences Brazil to investigate and solve -- ensuring other customers do not encounter the same issues over and over. By mapping the root causes, Ci&T identifies the issues that generate the most calls, allowing Dow AgroSciences Brazil to fix the problems quickly and efficiently. In certain cases, the number of repeated technical-support calls has been reduced by 60 percent.
According to Adriana Valeria, technology leader, Dow AgroSciences Latin America, the investment the company made by working with Ci&T resulted in cost savings and major improvements to user support -- all things that help the company continue to provide quality and efficiency in the services it provides to its employees and customers.
"What differentiated Ci&T to Dow AgroSciences Brazil was our deep understanding of its business and the personalized, highly collaborative, proactive way our do business," said Celio Targa, business director, Ci&T. "The high-performance teams do whatever it takes to get the job done successfully, employing Agile and Lean IT methodologies to ensure that Dow AgroSciences Brazil thinks of us as a partner and integral part of its IT operations -- rather than just another vendor."
Ci&T () provides value-driven, Nearshore web and mobile application services and software product engineering. The company's high-performance teams employ agile methodologies and to deliver innovative, value-generating projects for companies of all sizes, by leveraging the latest , cloud and web technologies. A truly global company established in 1995, Ci&T is headquartered in Campinas, Brazil, with strategic locations across Latin America, North America, Europe and the Asia-Pacific region. For more information, visit .
Ashleigh Egan
Articulate Communications Inc. for Ci&T
212.255.0080, ext. 12
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Datum: 25.09.2012 - 13:45 Uhr
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