IT Service Catalog -- The Technical vs. Business Debate
Practical Advice on Service Catalog Adoption From @Biomni and @ITSkeptic
(firmenpresse) - LONDON -- (Marketwire) -- 10/17/12 --
Since the launch of ITIL V3 some 5 years ago, the Service Catalog has emerged as a high-value win for both the business and the IT organization. However, there's still much debate and general uncertainty around what a Service Catalog actually is, what it should contain, and exactly what value it has to offer. Taking ITIL Service Catalog education and theory into a real-life practical adoption is often a huge barrier for many IT organizations.
Rob England, the IT Skeptic and Angus Gregory, the CEO of Biomni will discuss strategies and approaches to ITIL that can help organizations through the uncertainty and offer practical advice on Service Catalog adoption.
Gus is actively involved in all aspects of the company. As its leader, Gus inspires his team and as an expert in ITSM, he participates in client facing activity in addition to the standard shareholder relationship management. Gus is passionate about Biomni's product design and direction. Prior to joining Biomni over a decade ago, Gus worked at ComputaCenter where he was responsible for all ecommerce activities and even earlier in his career, he participated in the development of Da Vinci Computers.
The IT Skeptic is the pseudonym of Rob England, an IT consultant and commentator. Although he works around the ITIL industry, he is self-employed and explores other non-ITIL ventures. He has twenty years experience mapping business requirements to IT solutions, ten of them in service management. He has written many articles and papers, and several books. He is active in the itSMF (the professional body for ITIL) and a member of ACM, ISACA and the NZ Computer Society. He is also a paid-up Skeptic. He has been around. He lives with his wife and son in a small house in a small village in a small country far away.
is an international pioneer of Service Catalog and Request Fulfillment solutions. With Biomni in play, IT departments transform into the agile business partner that the overall business demands. BIomni is ideal for the business customer who expects a self-service shopping experience with excellent customer service from IT. Biomni helps IT departments deliver and support an ever-increasing range of physical devices, software and virtual infrastructures. Well over 1.4 million users are in production worldwide at leading global service providers and in corporate enterprises. Biomni is a proud member of VMware's Tap Alliance Program, an Amazon Web Services (AWS) Solutions Provider, a certified Microsoft ISV, and an accredited Symantec™ Developer Partner.
Heidi Groshelle
Groshelle Communications
+1.415-307-1380
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Datum: 17.10.2012 - 11:55 Uhr
Sprache: Deutsch
News-ID 193258
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LONDON
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Hardware
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"IT Service Catalog -- The Technical vs. Business Debate"
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