Ordina, Aspect join forces to offer contact centres the benefits of Unified Communications
(Thomson Reuters ONE) -
Nieuwegein, the Netherlands, 4 December 2012
Ordina has signed a cooperation agreement with Aspect, a supplier of software
for multi-channel contact centres and Workforce Optimization. As part of this
agreement, Ordina will implement and integrate Aspect software with LyncÔ Server
at contact centres. This will enable contact centres to cooperate more
efficiently via integrated communications platforms such as Lync. Ordina is
today presenting its services in the field of Unified Communications &
Collaboration at the Social Enterprise Society (SES) Lync Day 2012 at Spant! in
Bussum, the Netherlands.
Barend de Zoete, Director Professional Services & Projects at Ordina: "Thanks to
our collaboration with Aspect, we are able to further shape our services within
our innovation theme Unified Communications and Collaboration. It also means
that our customers in the Benelux can benefit from the numerous possibilities of
Unified Communications and Collaboration, and more specifically Lync. We are
pleased that Aspect recognises our know-how and expertise in this area and
selected us as their partner."
Ruud Loppies, Channel Business Development Director at Aspect: "Aspect wants to
work with leaders in the market. That's why we are so pleased that we have been
able to forge this partnership with Ordina. Obviously, it's great that the
company is so positive about our technology and about the opportunities in the
market. Ordina's know-how of Microsoft products, combined with Aspect's
solutions in the field of Unified Communications and WorkForce Management, will
help us make unique innovations in customer contacts."
Lync integrates all communications in a single platform, combined with
information on the physical availability of a person. This allows employees to
very quickly see the best way to contact a colleague, whether this is via
telephone, chat or e-mail. Long-distance cooperation and discussion is also more
efficient with Lync. For instance, you can arrange a conference call and all
work on the same document simultaneously. Aspect's software offers integration
opportunities with Lync. This will allow for real innovations in contact
centres, which will in turn result in solid collaborations and a consistent
customer experience through an integrated collaboration and communications
platform such as Lync.
.
# # #
ABOUT ORDINA
Ordina implements strategy in business processes and ICT systems. We devise,
build and manage solutions for a sustainable digital world. We believe
cooperation with our clients, partners and suppliers produces the best results.
We have specialist divisions for consulting, solutions and ICT, providing
services across the Benelux region. We also provide (reproducible) solutions and
expertise for organisations in the financial services sector, the public sector,
healthcare and a number of specific segments in the industrial sector. Ordina
N.V. was founded in 1973 and its shares are listed on the NYSE Euronext
Amsterdam as part of the Small Cap index. In 2011, Ordina booked turnover of
over EUR 426 million, with a staff of more than 3,000.
ABOUT ASPECT
Aspect builds customer-company relationships through a combination of customer
contact software and Microsoft platform solutions along with workforce
optimization for the enterprise. For more information, visit www.aspect.com.
Follow Aspect on Twitter at (at)AspectUC. Read our blogs at
http://blogs.aspect.com.
For more information:
Ordina
Media:
Sabine Steen-Lakerveld
Tel: +31(0)6 109 22 171
Sabine.Steen-Lakerveld(at)ordina.nl
www.ordina.nl
Investor Relations:
Pieter Schaffels
Tel: +31(0)6 132 85 033
Pieter.Schaffels(at)ordina.nl
www.ordina.nl
Aspect
Ruud Loppies
Channel Business Development Manager Aspect
Tel: + 31 (0)6 514 14 350
Ruud.Loppies(at)aspect.com
4-12-2012 Press Release - Ordina, Aspect join forces to offer cont...:
http://hugin.info/130778/R/1662315/538741.pdf
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Source: Ordina via Thomson Reuters ONE
[HUG#1662315]
Unternehmensinformation / Kurzprofil:
Datum: 04.12.2012 - 07:30 Uhr
Sprache: Deutsch
News-ID 209175
Anzahl Zeichen: 5174
contact information:
Town:
Nieuwegein
Kategorie:
Business News
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"Ordina, Aspect join forces to offer contact centres the benefits of Unified Communications"
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